Zoya Asif

• Assisted with customer enquiries and dispute resolution in a professional and respectful manner
• Handled customer concerns and difficult situations through direct customer interaction
• Supported day-to-day business operations, customer communication, and administrative tasks
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Balance these responsibilities alongside full-time legal study and other employment, demonstrating reliability and strong time management.

Retail Artist – MAC Cosmetics, Wellington Airport

• Provide professional service to customers from diverse backgrounds and contribute to team sales targets.
• Resolve customer concerns while applying company policies and the Consumer Guarantees Act.
• Received the monthly staff recognition award several times for communication, performance and contribution to the team.
• Maintained Airport Security policies,
• Wellington International Airport (Lagardère AWPL)
• Previously Lotte Duty Free: August 2023 - February 2025

• Delivered customer service while accurately handling transactions and daily operational tasks
• Assisted customers with enquiries and resolving issues in a fast-paced retail environment
• Supported team operations and helped guide newer staff members when required
• Developed strong communication, teamwork, and organisational skills through day to day retail experience

• Conduct legal and factual research to assist the partner with active matters.
• Draft and review legal correspondence and documents for senior staff approval.
• Prepare case summaries and organise files to support efficient case management.
• Assist with probate, dissolution, substituted-service and court-filing processes.
• Monitor relevant legislation and procedural requirements to ensure work is accurate and completed within deadlines.
• Met practice, firm and legal standards for compliant case management.

• Provided friendly and efficient customer service in a busy retail environment while working toward individual and team sales targets.
• Assisted customers with product selection, processed transactions and maintained accurate stock and store presentation.
• Developed strong communication, teamwork and time-management skills while representing the company professionally.

• Addressed customer needs promptly, resulting in positive feedback and loyalty.
• Maintained knowledge of current sales promotions helping customers make informed buying decisions.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Delivered exceptional after-sales service, encouraging repeat business.
• Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.

• Performed accurate inventory checks for continual stock availability..
• Provided exceptional service, boosting repeat business rates.
• Regularly ranked near the top of the daily sales target board, including during busy periods.
• Built customer relationships while meeting targets and maintaining high service standards.