Zoya Khan

• Assisted customers with inquiries and product information to enhance satisfaction.
• Handled customer complaints efficiently, ensuring timely resolution and follow-up.
• Engaged with customers through multiple channels, including phone, email, and chat.
• Collaborated with team members and third party company to streamline service processes for improved efficiency with a brand new system.
• Participated in team meetings to discuss service improvements and best practices.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Collaborated with 3PL company externally and seamless communication between the customer experience team and the internal company.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
• Trained new Customer Service Representatives on company policies, procedures, and best practices.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

• Resolved customer inquiries and complaints efficiently to enhance satisfaction.
• Coordinated with inventory team to ensure product availability and accurate stock levels.
• Packing and presenting merchandise. Ensuring all paperwork are complete.
• Make certain to follow up on customer enquiries, via phone call or emails.
• Following all Health and safety policy at all times.
• Actively setting, monitoring and maintaining consistently high standards of customer service.
• Maintaining relationships with multiple stakeholders

(staff, supplies, representatives)