Zabyn Barbara
Christchurch
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Asahi Beverages
10.2022 - 07.2025
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Developed training materials to enhance team knowledge on product features and services.
- Implemented process improvements that streamlined issue resolution workflows for increased efficiency.
- Mentored junior team members, fostering a collaborative environment and enhancing overall performance.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
Inventory Controller
Move Logistics
06.2022 - 10.2022
- As shown through the many different roles I have worked in at Move Logistics, I am always looking to learn new skills and further my mastery of logistics. As a result, I was offered a role in the inventory team at Move. Skills I have since learned being I the inventory team:
- Order allocations, ensuring the requested stock is allocated
- OOS management
- WMS managment
- Investigating and reporting on damaged/over/short supplied stock
Customer Service
Move Logistics
05.2021 - 05.2022
- Since working for Move Logistics, I had worked in all fields that the warehouse had to offer, when the opportunity to transition to the office and learn new skills came to rise, I went for it. As many of the Asahi team members will know, I was successful in landing the job. Whilst being Asahi’s customer service point at Move, I learned a plethora of skills, such as:
- Stock maintenance, overseeing the correct stock is supplied on outgoing orders
- Prioritizing/managing orders
- Providing swift solutions to ABNZ queries
- managing and creating a variety of Daily, Weekly, Monthly, Yearly reports for Asahi
- Excel reporting
- Excellent communication skills
- Understanding the multitude of priorities and responsibilities for a customer service representative
Warehouse 2IC
Move Logistics
06.2020 - 04.2021
- Overall responsibilities - Working in a team environment as the 2IC picking and packing orders on a daily basis. Operating a Reach truck and Fork Lift. Coordinating and communicating with the transport companies everyday. This requires great organizational and communication skills. Making sure orders are processed in a timely manner and also ensuring they were completed before target deadlines and cut offs. Strive to meet my monthly KPI’s. I have built strong relationships with carrier providers that in turn are happy to assist and help rectify if any problematic deliveries/issues arose. In building these strong relations. I will be able to carry these over to my new role and use them to my advantage.
Outwards Good Coordinator
Move Logistics
08.2019 - 06.2020
- This role entails the responsibility of ensuring all outwards stock is dispatched efficiently and effectively in a timely manner. I have great communication skills and am able to build rapports with the transport company drivers and staff to ensure the transition of the handover of stock runs smoothly.
Night shift Supervisor
Move Logistics
11.2018 - 08.2019
- After working at Move Logistics for a year as my first job out of High school I successfully landed the position and promotion of the Night shift Supervisor. The responsibilities for this role included being a team leader to a team of 8 staff. This was the first time I had the opportunity to further my leadership skills and I thoroughly enjoyed the challenging yet rewarding experience. It gave me a really good insight into how important being organized is when leading a team. I learnt how to efficiently use my time wisely. It also helped increase my time management skills. This pushed me to think faster on my feet, and handle any employee disagreements in a professional and fair manner.
Education
Level 1, 2 -
Hillmorton Highschool
Christchurch12-2016
Skills
- Microsoft Excel
- Time Management
- Leadership Skills
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Customer Service
- Multitasking Skills
- Excellent Communication Skills
Timeline
Customer Support Specialist
Asahi Beverages
10.2022 - 07.2025
Inventory Controller
Move Logistics
06.2022 - 10.2022
Customer Service
Move Logistics
05.2021 - 05.2022
Warehouse 2IC
Move Logistics
06.2020 - 04.2021
Outwards Good Coordinator
Move Logistics
08.2019 - 06.2020
Night shift Supervisor
Move Logistics
11.2018 - 08.2019
Level 1, 2 -
Hillmorton Highschool