Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Zubair Khan

Auckland,AUK

Summary

Dynamic Customer Service Specialist with proven expertise in managing complex patient inquiries and resolving billing disputes. Skilled in relationship building and analytical problem solving, I enhance customer satisfaction through strategic communication and meticulous attention to detail. Committed to delivering exceptional service while adhering to healthcare regulations.

Overview

2
2
years of professional experience

Work History

Customer Service Specialist / Account Manager

Healthcare NZ
Auckland, Auckland
06.2024 - 04.2025
  • Managed patient and client inquiries regarding medical services, insurance claims, and billing via phone and email.
  • Scheduled, confirmed, and managed appointments along with patient reminders and intake paperwork.
  • Provided detailed information about healthcare products, services, policies, and network providers.
  • Assisted with insurance claim submissions, eligibility verification, pre-authorizations, and escalated concerns.
  • Maintained accurate records of customer interactions and ensured compliance with documentation standards.
  • Resolved complaints, billing issues, and service disputes in a professional and empathetic manner.
  • Liaised between patients, healthcare providers, and insurance companies to streamline communication.
  • Adhered to healthcare regulations and organizational policies to ensure quality service delivery.

Customer Service Specialist

Ignite Colleges
Auckland, Auckland
06.2023 - 03.2024
  • Engaged with customers through phone, email, chat, and social media to resolve issues.
  • Identified customer needs to recommend suitable products, enhancing overall satisfaction.
  • Maintained thorough knowledge of company offerings to provide accurate recommendations.
  • Addressed customer complaints promptly, delivering solutions that adhered to company policies.
  • Gathered customer feedback on products and services to inform improvements.
  • Documented interactions and feedback accurately in CRM systems for analysis.
  • Collaborated with marketing and product development teams to enhance customer experience.

Education

Bachelor of Commerce -

William Carry University
03-2009

Skills

Customer service and support

Account and portfolio management

Relationship building

Analytical problem solving

Team leadership

Attention to detail

Critical thinking

Strategic planning

Time management

Communication skills

Affiliations

  • Travelling
  • Fitness
  • Sports

Timeline

Customer Service Specialist / Account Manager

Healthcare NZ
06.2024 - 04.2025

Customer Service Specialist

Ignite Colleges
06.2023 - 03.2024

Bachelor of Commerce -

William Carry University

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Zubair Khan