Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Zubeda Bibi Ali

Auckland,AUK

Summary

Driven professional with a proven track record in customer service and support roles, notably at Roop Darshan. Excelled in enhancing customer satisfaction through strategic sales knowledge and exceptional problem-solving abilities. Demonstrated expertise in active listening and customer service, significantly improving client relations and satisfaction metrics. Skilled in leveraging product knowledge to meet and exceed customer needs and expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

2
years of professional experience

Work History

Roop Darshan
Auckland, AUK

Customer Service Representative
10.2022 - Current

Job overview

  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Claire House
Auckland, AUK

Support Worker
04.2024 - 05.2024

Job overview

  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Documented client progress and activities in accordance with agency policies and procedures.
  • Monitored clients' progress to adjust treatment plans accordingly.

Education

Rakiraki Public High School
Fiji

No Degree from I Study All Subjects in School.
11.2001

University Overview

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Customer satisfaction measurement
  • Product Knowledge
  • Strategic sales knowledge

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Support Worker
Claire House
04.2024 - 05.2024
Customer Service Representative
Roop Darshan
10.2022 - Current
Rakiraki Public High School
No Degree from I Study All Subjects in School.
Zubeda Bibi Ali