Zuki Rong
Lower Hutt,Wellington
Summary
As the first 2 places I have worked from is an own family business, I have started helping working and helping out at the age of 14. I have many working experience with engaging personality and flexible approach. I am an upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. I am Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Restaurant Waitress
Ichiban Tepanyaki
Lower Hutt, Wellington
07.2021 - 11.2021
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Restaurant Waitress
Taste Amazing
Lower Hutt, Wellington
08.2020 - 05.2021
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Take-Out Server
Asian Takeaways
Lower Hutt, Wellington
06.2019 - 10.2020
- Washed hands regularly throughout shift to comply with safety and sanitation protocol.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws and promotional coupons.
- Increased drink, appetizers, entree and dessert orders by suggestively selling daily specials or popular items.
Cafe Barista
Gotham Cafe
Lower Hutt, Wellington
03.2018 - 02.2019
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
Education
Health And Science First Year - Health And Science
University of Otago
Dunedin, NZ06.2023
Skills
- Transactions and Cash Handling
- High-Volume Dining
- Warm and Friendly
- Team Player
- Conflict and Complaint Resolution
- Phone Inquiries
- Safe Handling Standards
- Cool Under Pressure
- Customer Service and Rapport
Golf
My family has been very supportive in my golf carer. I have been coached to playing golf since the age of 7, its been a sport that I have loved till now. Although Im not a professional, but being able to play on field has been something very enjoyable and relaxing.
Timeline
Restaurant Waitress
Ichiban Tepanyaki
07.2021 - 11.2021
Restaurant Waitress
Taste Amazing
08.2020 - 05.2021
Take-Out Server
Asian Takeaways
06.2019 - 10.2020
Cafe Barista
Gotham Cafe
03.2018 - 02.2019
Health And Science First Year - Health And Science
University of Otago
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