Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Zulia Hossain

Mt Wellington,New Zealand

Summary

Dynamic professional with a proven track record at Air New Zealand, adept in problem-solving and software proficiency. Excelled in enhancing operational efficiency and fostering workplace diversity, evidenced by spearheading high-impact inclusion programs. Skilled in team collaboration and data report generation, significantly improving customer satisfaction and operational productivity. With a bachelor's degree in Accounting, I aspire to complete CA to enhance professional growth and contribute effectively in a dynamic corporate environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Agent

Air New Zealand
Auckland, New Zealand
07.2023 - Current
  • Coordinate with stakeholders to ensure smooth operations, resolving conflicts promptly and efficiently
  • Handle ticketing changes and bookings through company software, ensuring customer satisfaction
  • Communicate special handling requirements to relevant departments, ensuring compliance and safety
  • Manage flight disruptions efficiently, ensuring passenger satisfaction and minimizing operational impact through effective communication and problem-solving

Auckland ENT Group
04.2023 - 07.2023
  • Scheduled appointments, ensuring smooth daily operations and improved patient flow
  • Processed data accurately, maintaining up-to-date records and enhancing information accessibility
  • Assessed and delegated referral letters to specialists, optimizing specialist utilization
  • Performed various administrative tasks, contributing to overall office efficiency
  • Creating invoices in Xero for billing purposes

Administration

St Luke’s Medical Centre
01.2022 - 04.2023
  • Managed data entry and appointment scheduling, ensuring accurate records and timely submissions
  • Streamlined end-of-day cash settlement processes, enhancing financial accuracy and operational efficiency within the medical center
  • Adeptly handled online queries and diverse admin tasks, fostering effective communication and support for patients and staff alike
  • Analyzed administrative workflows, identifying bottlenecks and proposing solutions that led to measurable improvements in operational productivity

Diversity and Inclusion

Nando’s ANZ
01.2021 - 04.2023
  • Researched and gathered data on New Zealand's key dates, enhancing cultural awareness within the company
  • Spearheaded diversity calendar creation, identifying key NZ dates
  • Organized impactful events, fostering inclusive company culture and enhancing employee engagement
  • Partnered with cross-functional teams to research and integrate important cultural dates
  • Facilitated open dialogues, strengthening workplace diversity initiatives
  • Pioneered innovative approaches to celebrate diversity
  • Conceptualized and executed events that significantly boosted employee participation in inclusion initiatives
  • Drove measurable improvements in workplace inclusivity through strategic event planning
  • Consistently delivered high-impact diversity programs, enhancing company culture

Restaurant Manager

Nando’s NZ
04.2016 - 04.2023
  • Scheduled staff rosters and streamlined hiring processes, boosting team efficiency, and lowering turnover.
  • Passed annual council and internal audits, ensuring compliance, and high operational standards.
  • Created quarterly KPI plans, driving performance improvements, and achieving business goals by visualisation via data insight.
  • Managed stocktake and ordering, optimizing inventory levels, and minimizing waste.
  • Led restaurant operations, driving efficiency through strategic roster planning and KPI management.
  • Ensured compliance with council regulations, and optimized inventory control.
  • Fostered team growth via innovative recruitment strategies.
  • Balanced staffing needs with business objectives, creating a positive work environment, and enhancing operational effectiveness.

Education

Bachelor In Business - Accounting, Information System

Auckland University of Technology
Auckland
01.2025

Diploma in business Management level 5 & 6 -

Edenz colleges
Auckland
01.2016

Skills

  • Troubleshooting technical issues
  • Software proficiency
  • Data Report Generation
  • Problem-solving
  • Group recruitment
  • Staff training and development
  • Diversity and inclusion advocacy
  • Payment processing
  • Microsoft office suite proficiency
  • File management
  • Complaint handling
  • Account management
  • Billing inquiries
  • Data entry
  • Customer relationship management (CRM)
  • Team collaboration
  • Relationship building
  • Conflict resolution
  • Shipping and logistics
  • Adaptability and flexibility

Certification

  • Process Improvement Foundation (Linked In learning)
  • Operations Management Foundations (Linked In learning)
  • Excel Supply Chain Analysis: Solving Inventory Problems (Linked In Learning)

References

  • Rachana Parmar, Team Manager, Air New Zealand, +642102611805, Rachana.parmar@airnz.co.nz
  • Tanziha Matin. Business Manager, St Lukes Medical Centre, +64226781419, tanzihamatin@gmail.com

Timeline

Customer Service Agent

Air New Zealand
07.2023 - Current

Auckland ENT Group
04.2023 - 07.2023

Administration

St Luke’s Medical Centre
01.2022 - 04.2023

Diversity and Inclusion

Nando’s ANZ
01.2021 - 04.2023

Restaurant Manager

Nando’s NZ
04.2016 - 04.2023

Bachelor In Business - Accounting, Information System

Auckland University of Technology

Diploma in business Management level 5 & 6 -

Edenz colleges

Similar Profiles

CREATE PROFILE
Zulia Hossain