Zvaryn Engu-Cordtz
Bucklands Beach
Summary
My name is Zvaryn Engu-Cordtz, I am an engaged and determined young woman looking to share values and skills in a friendly work environment, by using skills to contribute to co-workers and creating a safe atmosphere for all to feel welcome. I'm able to use past experience and self knowledge to build trust and provide excellent service to all individuals I come across. I have a flexible schedule ranging from morning to night. Looking to expand my knowledge or even gain new experience.
Overview
3
3
years of professional experience
Work History
Senior Waitress
Howick Village Cafe
2021.06 - 2023.03
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Calculated charges, issued table checks and collected payments from customers
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection
- Provided exceptional service to high volume of daily customers
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction
- Handled food safely
- Trained new wait staff team members in proper procedures and important standards of establishment
- Set up tables in between patrons to reduce wait times
- Took reservations and to-go orders to streamline the process for both customer and restaurant
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
- Served food and beverages to patrons and confirmed complete orders.
Creative Arts Consultant
Celebrate Aotearoa
2023.12 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Prioritized helping customers over completing other routine tasks in store.
Education
NCEA Level 1 - Fabrics, english, photography
Pakuranga College
Pakuranga, AUKAssociate of Arts - Makeup Artistry Course
Samala Robinson Academy (SRA)
Newmarket, AUKBarista Course
Rutherford College
Skills
- Point of Sale (POS) System Operations
- Service Prioritization
- Honest and Dependable
- Staff Training
- Food and Beverage Service
- Verbal and Written Communication
- Team Player
- Transactions and Cash Handling
- High Volume Dining
- Customer Service
- Warm and Friendly
- Problem Solving
- Cleaning and Sanitizing
References
Czarina Wilson (Celebrate Aotearoa Store Owner)
021 031 9829
celebrateaotearoa@gmail.com
Celebrate Aotearoa
Timeline
Creative Arts Consultant
Celebrate Aotearoa
2023.12 - Current
Senior Waitress
Howick Village Cafe
2021.06 - 2023.03
NCEA Level 1 - Fabrics, english, photography
Pakuranga College
Associate of Arts - Makeup Artistry Course
Samala Robinson Academy (SRA)
Barista Course
Rutherford College
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