Deepti Darshana
Wellington
Summary
Solutions-focused, tenacious self-starter with proven success in proactively identifying IT issues and promptly implementing targeted solutions. Calm demeanor in the face of difficulties; ability to multi-task while working under pressure in fast-paced environments. Comprehensive background in applying active listening and problem-solving skills to diffuse escalating customer situations. Highly versatile; adept at quickly mastering new roles and responsibilities. Reputation for integrity, perseverance, and work ethic. Continuously pursues opportunities to learn and takes on challenges for further professional development and growth.
Overview
16
16
years of professional experience
Work History
Technical Specialist
PartnersLife
01.2022 - 01.2023
- Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Contributed to product development efforts by reporting bugs and providing suggestions for enhancements based on customer feedback.
- Developed comprehensive documentation for frequently encountered issues to facilitate faster resolutions.
- Analyzed code to assist support team in finding solutions and workarounds to problems.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
Technical Specialist
BNZ
01.2021 - 01.2022
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed high levels of call flow and responded to [Type] technical support needs.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Managed high-volume ticket queues while maintaining exceptional levels of customer service and satisfaction.
Software Developer (Application Management)
Datacom Wellington
01.2017 - 01.2021
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- .Mentored junior developers to improve their technical skills, fostering a culture of continuous learning within the team.
- Improved software efficiency by troubleshooting and resolving coding issues.
Technical Support Analyst
Datacom Wellington
01.2015 - 01.2017
Service Desk Analyst
Datacom
01.2011 - 01.2015
Technical Support Officer
Westpac Fiji
01.2007 - 01.2011
Education
Skills
- SQL
- Azure SQL
- Azure app insights
- C#
- HTML
- XML
- Windows PowerShell
- SharePoint administration
- Biztalk Administration
- K2 administration
- Java
- Incident management
- Azure DevOps
- Windows Server
- ITIL Foundation
- Root Cause Analysis
- Technical support knowledge
- Application support
- Change Management
- Production Support
- Analytics
Personal Information
Title: Technical Specialist
References
- Tavita Lipine, Senior Technical Specialist - PartnersLife, 0294749713, Tavita.lipine@partnerslife.co.nz
- Jasmine Selaks, GM Corporate Services, Referrals and Advice - PartnersLife, 0295268710, Jasmine.selaks@partnerslife.co.nz
Timeline
Technical Specialist
PartnersLife
01.2022 - 01.2023
Technical Specialist
BNZ
01.2021 - 01.2022
Software Developer (Application Management)
Datacom Wellington
01.2017 - 01.2021
Technical Support Analyst
Datacom Wellington
01.2015 - 01.2017
Service Desk Analyst
Datacom
01.2011 - 01.2015
Technical Support Officer
Westpac Fiji
01.2007 - 01.2011
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