Zyah Molen
Tauranga,Papamoa
Summary
My name is Zyah Molen, I am an outgoing, friendly, and energetic individual with a strong background in customer service and care. Passionate about building meaningful relationships and effortlessly collaborating with individuals of all ages. I take pride in flexibility and reliability, traits that have consistently contributed to success. Currently seeking an employer who values professional growth and offers ample support and opportunities for advancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Care Consultant
Tunstall Medical Alert
08.2023 - Current
- Experience using Citrix software
- Managed approximately 170 incoming calls on average daily
- Improved response times by prioritizing and efficiently managing emergency calls.
- Demonstrated ability to think quickly and adapt in a fast-paced environment.
- Effectively managed various tasks at once, exemplifying excellent multitasking capabilities.
- Provided support to colleagues and clients
- Successfully troubleshoot various types of equipment
- Addressed customer complaints of dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions.
- Met customer call guidelines for service levels, and handled time and productivity.
- Exhibited exceptional phone manners and communication skills.
- Collaborated with cross-functional teams to identify areas for improvement in customer service processes.
- Managed high-pressure situations calmly and professionally, maintaining a strong rapport with clients during difficult interactions.
- Resolved complex customer issues, ensuring a positive and efficient experience.
- Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
- Trained new team members on company policies, procedures, and best practices in customer care.
- Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
- Determined emergency situation and developed a plan of action.
- Contributed to a positive work environment by fostering strong relationships with coworkers and supporting team initiatives.
Hospitality/ Waitress
Great Spice Papamoa
01.2021 - 07.2023
- Served dishes with clear and concise descriptions
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed orders and payments using POS system terminals and registers
- Met cleanliness targets and sanitized the dining room, bathrooms and other areas
- Cleaned tables, completed closing duties and re-stocked tableware and supplies
- Worked in a fast-paced environment, handled multiple priorities and learned new procedures
- Kept the cash drawer balanced and verified orders
- Delivered genuine hospitality and greeted customers upon arrival
- Checked in with customers periodically to assist with additional needs or requests
- Communicated clearly with back-of-house staff to avoid errors
- Stocked server areas with supplies throughout the shift
- Prepared beverages following proper portioning standards for consistency
- Assisted kitchen staff with garnishing and plating tasks
- Set and bussed tables while maintaining sanitation standards
- Advised guests on menu choices, accommodated requests and noted preferences
- Addressed issues promptly, relaying complaints directly to management
- Handled guest needs with an upbeat attitude and attention to detail
- Swept floors and reset tables after guests to prepare for new patrons
- The informed kitchen staff of special order requests and dietary restrictions
- Restocked stations and completed side work on time
- Garnished completed dishes and prepared basic sides or desserts
- Kept dining areas presentable and customer-ready, quickly handling spills and resetting tables
- Minimized complaints by keeping drinks full and delivering correct orders
- Supported hostess, food delivery and bussing team members with diverse needs
- Followed up with customers to check on food, drinks and requests
- Managed orders and payments with the POS system
- Communicated realistic food preparation times and opinions on menu items to manage customer expectations
- Satisfied customers with fast, friendly food service.
Education
High School Diploma -
Papamoa College
Papamoa, NZ12.2022
High School Diploma -
Te AhoTe Kura Pounamu
Wellington, NZ12.2020
High School Diploma -
Kapiti College
Kapiti, NZ07.2020
Skills
- Active listener
- Customer service skills
- Good time management
- Empathetic
- Computer Skills
- Calm and Professional Under Pressure
- Effective Communication
- Adaptability and Flexibility
- Relationship Building
- Task Prioritization
- Self Motivation
- Customer Data Confidentiality
- Professional telephone demeanour
- Excellent and reliable customer service skills
- Team collaboration
- Complaint resolution
- Problem-solving
- Critical thinker
- Ability to multitask
- Decision making
- Quick learner
- Experience with Microsoft Office apps
- Typing Speed
- Staff education and training
- Data Entry
Hobbies and Interests
- Travelling and exploring the country we live in
- Being in nature
- Exercising/sport
- Spending time with loved ones
- Animals
- Child care
- Adult care
- Elderly care
- Disabled care
- Support care
- Helping others
Certification
- Open water diver
- First aid certified
Timeline
Customer Care Consultant
Tunstall Medical Alert
08.2023 - Current
Hospitality/ Waitress
Great Spice Papamoa
01.2021 - 07.2023
High School Diploma -
Papamoa College
High School Diploma -
Te AhoTe Kura Pounamu
High School Diploma -
Kapiti College
- Open water diver
- First aid certified
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