Zyrenne Grace Grace D. Paduhilao
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mitre10 Mega Queenstown
06.2025 - Current
- Customer Service, Sales processing and reporting, Credit application, Monitor and update stocks.
- (Full-time)
Admin Staff/ Receptionist
Integrated Computer Systems Inc.
06.2024 - 10.2024
- Act as the first point of contact for internal and external stakeholders, handling queries related to room reservations, scheduling, and general administrative support. Manage and coordinate meeting room bookings, ensuring rooms are reserved accurately according to the needs of employees and clients. Ensure meeting rooms are kept clean, organized, and ready for use before and after each meeting.
- (Part-time)
Administrative Assistant
Kristeph Rentals & Property Management Corporation
04.2023 - 07.2024
- Managed procurement of goods and services for a large organization, negotiating with vendors to secure competitive pricing and uphold quality standards. Prepared purchase orders, invoices, and other related documents for purchasing transactions.
- (Part-time)
Sales Representative
Stafford Paper Corporation
08.2023 - 05.2024
- Worked closely with clients to understand their unique packaging needs, providing personalized recommendations that balance cost, durability, and environmental impact. Cultivated long-term client relationships based on trust, product knowledge, market trends, and customer education to secure new business and retain key accounts.
- (Full-time)
Ticket Seller/Porter
SM Prime Holdings, Inc.
07.2017 - 01.2023
- Sales Management, Cashiering, Stocks Management, Customer Service.
- Provided vital administrative support, including document management, scheduling, and correspondence, ensuring smooth communication across departments. Built relationship with tenants and suppliers by providing in a professional manner, fast, and accurate transaction.
- (Full-time)
- Operations Assistant
Education
Associate degree - computer science
Access Computer Science and Technical College
08.2013
Skills
- Multitasking & Time Management
- Customer service oriented
- Team Collaboration
- Communication Skill
- Adaptability and flexibility
- Friendly, courteous and service oriented
- Data Entry & Reporting
Certification
- Hospitality 17285 – Dart House remarkables, Queenstown Campus Demonstrate knowledge of commercial espresso coffee equipment and prepare espresso beverages under supervision.
- Rookies Premiere Program – SM Lifestyle Entertainment, Inc.
- SM Cinema K.A.S.H Boot Camp – SM Cinema/Snack Time
- Ticket Seller of the Month – SM Cinema Valenzuela
Hobbies and Interests
Reading Books, Watching K-Drama, Listening to music, Travelling
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteHybridRemoteImportant To Me
Career advancementWork-life balanceFlexible work hoursPersonal development programsPaid time offTeam Building / Company RetreatsPaid sick leaveQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Languages
English
Upper intermediate (B2)
Interests
Reading
Timeline
Customer Service Representative
Mitre10 Mega Queenstown
06.2025 - Current
Admin Staff/ Receptionist
Integrated Computer Systems Inc.
06.2024 - 10.2024
Sales Representative
Stafford Paper Corporation
08.2023 - 05.2024
Administrative Assistant
Kristeph Rentals & Property Management Corporation
04.2023 - 07.2024
Ticket Seller/Porter
SM Prime Holdings, Inc.
07.2017 - 01.2023
Associate degree - computer science
Access Computer Science and Technical College
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