Zywia Dudzic

• Handling $15M - $20M+ NZD ledger
• Looking after 4500+ active customer accounts
• Consistently maintaining high collections rates, above company target of 80%
• Successfully achieving company DSO target lesser than 50 days
• Effectively managing team of two Credit Controllers
• Preparing monthly Board Reports on delinquent accounts, DSO & % past due
• On boarded Debt Collection Agency to complete final steps in debt collection process
• Reviewed & updated credit application policy
• Created tutorials for internal staff: sales, customer service & finance personnel on: 'Online credit application process'; 'Project accounts'; 'Builders claims' & the importance of an amicable relationship between Credit Control & Sales teams

• Overall responsible for the whole company's ledger of 4500+ active customers
• Personally looking after circa 2000 active accounts
• Mentoring & Assisting two Credit Controllers
• Consistently achieving company targets of DSO less than 50 days & collections of above 80%
• Assessing & reviewing credit worthiness for new & existing accounts
• Assisting with daily allocations & reconciliations
• Handling escalated debts
• Dealing with disputes & consistently following up on prompt resolution
• Preparing monthly payment claims
• Assessing & releasing orders on hold
• Producing & distributing monthly debtor reports for company's various branches across New Zealand

• Handling 2.5-3 million NZD ledger
• Looking after circa 2000 customers
• Overlooking and helping to manage workload of two colleagues
• Daily allocations of accounts receivable
• Cash book maintenance
• Handling disputes
• Preparing payment claims for Minor Works projects
• Liaising with debt collectors on overdue balances

• Handling Contracts, Minor Works, Service & Testing accounts for customers based in Christchurch, Auckland & Wellington
• Handling 4-4.5 million NZD ledger
• Looking after 400-450 customers
• Reconciling payment schedules against builders claims for Contracts & Minor Works accounts
• Handling disputes & distributing queries to appropriate departments for resolution
• Processing credit applications & setting up credit limits
• Instigating Credit Notes procedure
• Instigating legal proceedings
• · weekly reporting on progress with collection efforts
• · working with % Past Due targets

• Verbal, written & personal communication activities in Dutch, Polish & English
• Experience with Belgian, Dutch & Luxembourg, Polish (=key accounts), Czech, Slovak, Russian, Danish & Swedish ledgers, as well as with a number of customers from all around the world
• Handling 15-18 million € ledger
• Looking after 550-600 customers
• Maintaining credit limits
• Handling requests for payment terms extension
• Handling disputed accounts and negotiating to bring payment into line with terms
• Interacting with customers and departmental colleagues, e.g. Sales, Customer Care, Contracts and Negotiations etc
• Performing daily Orders On Hold procedures
• Maintenance of monthly Out of Period, Credit Note and Bad Debts Reserves
• Authorising projects
• Initiating Bank Guarantees applications & liaising with the bank
• Instigating legal proceedings
• Negotiating with credit providers on their services
• Working with Daily Sales Outstanding targets and % Past due targets

Between June 2007 & February 2009 I have been working as a Polish-English Interpreter for Interpreting Wellington as well as for the Hawke's Bay District Health Board Interpreting Services in Hastings – on assignments.

• NZ Inland Revenue
• NZ Employment Court in Christchurch
• NZ Ministry of Fisheries
• District Courts in Napier & Nelson
• NZ Police & NZ Immigration Services

• Sales & despatch of aggregates
• Processing invoices & GST
• Maintaining general & purchase ledger
• Creation, entry and maintenance of reports

• Support for HOD & department's accountant
• PhD & MSc students' database entry & maintenance
• Customer service to university staff, students & the general public
• Maintenance of department's web site
• General administration & reception duties

• Credit cards direct sales & marketing

• Assisting a team of Consular Officers
• Dealing with passports, visas and applications for regaining Dutch Nationality
• Bilingual (English/Dutch) customer service
• Database entry & maintenance