Summary
Education
Skills
Work History
Certification
Overview
Accomplishments
Work Availability
Work Preference
Interests
Additional Information
BusinessAnalyst
Kyla Schuell

Kyla Schuell

Summary

As a seasoned Floor Manager, I draw from a decade of experience in the hospitality sector. My adeptness lies in managing a wide range of operational tasks, ensuring seamless support operations across various departments. My organizational and communication skills are robust, allowing me to handle multiple projects simultaneously with precision. Whether coordinating staff schedules, optimizing inventory management, or streamlining guest services, I maintain a meticulous attention to detail. Dependable and quick to adapt, I thrive in dynamic environments. As a collaborative team player, I am poised to deliver effective and efficient performance in any new role.

Education

Duty Managers Certification

Liquor Controller Qualification

Bachelor of Science - Molecular Biology And Biochemistry

University of Canterbury
Christchurch, NZ
02.2023 - Current

Associate of Science - Pre-Heath Science

George Brown College
Toronto, ON
09.2014 - 06.2016

Skills

  • Guest Relations
  • Order Management
  • Schedule Coordination
  • Reservation Management
  • Inventory control and record keeping
  • Supervisory skills
  • Verbal and written communication
  • Strong Organization
  • File Management
  • Adaptable
  • Complaint resolution

Work History

Restaurant Manager

The Redwood Hotel
Redwood, Christchurch, Canterbury
05.2021 - 04.2023
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.

Bartender

No. 4 Bar & Restaurant
Merivale, Christchurch, Canterbury
11.2019 - 11.2020
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Served high customer volumes during special events, nights, and weekends.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Assisted in preparing dining room for special upcoming functions, including decorating and general formalities.
  • Received copious beverage orders nightly from wait staff and delivered beverages to guests while keeping up with bar orders.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.

Bar Manager

Red Light District
Christchurch Central, Canterbury
04.2019 - 12.2019
  • Implemented quality control initiatives while creating house-made cocktails, juice and preparations to reduce downtime and increase revenue.
  • Strategised plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Assistant Bar Manager

Fionn McCool's Irish Pub
Toronto, ON
08.2018 - 03.2019
  • Trained new bartenders on all aspects of job, including drink preparation, up-selling techniques, maintaining customer relationships, garnish preparation and sanitation regulations.
  • Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
  • Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
  • Performed opening and closing duties of establishment, including printing sales reports, setting up bar for next shift, counting cash drawer and taking inventory.
  • Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Ensured smooth operations during peak hours with effective staff scheduling and delegation of tasks.

Head Waitress

Green Island Resort
Cairns , Queensland
09.2017 - 04.2018
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Managed table turnover rate effectively allowing for more guests served per shift.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
  • Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.

Certification

  • Duty Manager Certification
  • LCQ Certification (Liquor Controller Qualification)

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Accomplishments


Certificate of Science from George Brown College, Toronto, Ontario

🔬 Academic Journey: As a proud recipient of the Certificate of Science from George Brown College in Toronto, Ontario, I embarked on a scientific odyssey. 🌟

🎓 Foundation: This certificate laid the groundwork for my passion in molecular biology and biochemistry. From the intricacies of cellular machinery to the dance of molecules within living organisms, I gained a solid understanding of the scientific landscape.

🧬 Current Pursuit: Now, as a second-year university student at the University of Canterbury, I've immersed myself in the captivating realms of molecular biology and biochemistry.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Important To Me

Flexible work hours

Interests

Reading

Science

Manga

Additional Information

🔬 Seeking a Molecularly Marvelous Gig! 🌟

Hello there! 🌿 As a second-year university student immersed in the captivating world of molecular biology, I’m on the hunt for a part-time gig that aligns with my scientific spirit. Here’s the scoop:

📅 Availability: My weekdays might resemble a DNA helix—twisting and turning due to lectures and labs. But fear not! Weekends are my superpower—I’m always free to save the day (or at least serve some excellent coffee). (I can do certain weekdays on a solidified roster)

☕ Hospitality Jedi: With over a decade of experience in the hospitality universe, I’ve mastered the art of customer delight. Whether it’s brewing a perfect cup of joe or decoding cryptic menu items, I’ve got you covered.

📞 Receptionist Extraordinaire: Oh, and did I mention my secret identity as a receptionist? Phones fear me, calendars bow down, and I can multitask like a pro. 🦸‍♀️

🔍 Scientific Sleuthing: But here’s the twist—I’m not just any part-timer. I come armed with pipettes, lab goggles, and a penchant for unraveling mysteries. Need someone to decode your coffee machine’s cryptic error messages? I’m your gal.

🌟 Why Hire Me? Because I’m not just looking for a job; I’m on a quest for the perfect blend of science, service, and stellar vibes. Let’s chat—I promise my résumé won’t be as long as a DNA sequence! 😉

Feel free to reach out—I’m ready to infuse your workplace with molecular magic! 🧪✨

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Kyla Schuell