Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amandeep Kalia

Glenfield Northshore

Summary

Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Woolworths New Zealand. Excels in analytical thinking and organizational skills, achieving consistent sales goals and superior service standards. Expert in fraud detection and inventory control, demonstrating flexibility and adept problem-solving abilities.

Overview

16
16
years of professional experience

Work History

Fresh Foods Manager

Woolworths New Zealand
05.2019 - Current
  • Assisting fresh departments on a day-to-day basis.
  • Managing the recruitment for the department.
  • Regular training of team members.
  • Involved in planning, organizing, stock, and inventory.
  • Maintaining the KPIs for the department and store.
  • Maintained superior customer service standards by the team.
  • Maintained compliance with Food Control Plan and Health & Safety regulations.

Contractor

Sub 60
12.2017 - 03.2019
  • Performed pre-departure vehicle inspections to ensure safety and functionality.
  • Packed products on trucks based on the planned route.
  • Executed timely deliveries to customers along designated routes.
  • Assessed product deliveries alongside customers to ensure their needs were fulfilled.
  • Secured verification of deliveries completed by all customers.

Outbound sales agent

04.2016 - 10.2017
  • Handled high volume of incoming and outgoing calls efficiently.
  • Executed standard communication protocols for diverse topics.
  • Suggest viable alternatives to resolve customer concerns.
  • Identified chances for product upselling when they emerged.
  • Fostered enduring customer relationships by going above and beyond.

Longlife Manager

Progressive Enterprises, COUNTDOWN
09.2012 - 04.2016
  • Monitored stock quantities and executed crucial inventory control decisions.
  • Evaluated sales metrics to project future performance.
  • Examined and analyzed patterns to enhance planning processes.
  • Organized training sessions and development programs for staff members.
  • Ensuring standards for quality, customer service, and health and safety are met.
  • Handled customer complaints and feedback promptly.
  • Regularly toured the sales floor to communicate with colleagues and customers.
  • Introduced improvements to increase efficiency of operations.
  • Achieved sales goals consistently.

Fraud Analyst

Fidelity National Information Services, India
, India
01.2009 - 02.2011
  • Analyzed suspicious transactions on credit cards.
  • Conducted comprehensive case evaluation to implement effective fraud chargebacks.
  • Dispatched correspondence to card holders & Financial Institutions.
  • Managed preparation of closeouts concerning bond claims insurance.
  • Examined accounts and data to detect potential fraudulent activity.
  • Examine accounts and transaction patterns to identify current fraud trends.
  • Examined chargeback information to detect fraudulent patterns.

Education

Graduate Diploma - Applied Business Studies

Whitireia Polytechnic
11.2011

Bachelor of Commerce (Hons) -

Delhi University
06.2008

National Certificate - Retail (Level 1)

08.2012

Skills

  • Analytical thinking
  • Organizational skills
  • Flexible and adaptable
  • Problem-solving

Timeline

Fresh Foods Manager

Woolworths New Zealand
05.2019 - Current

Contractor

Sub 60
12.2017 - 03.2019

Outbound sales agent

04.2016 - 10.2017

Longlife Manager

Progressive Enterprises, COUNTDOWN
09.2012 - 04.2016

Fraud Analyst

Fidelity National Information Services, India
01.2009 - 02.2011

Graduate Diploma - Applied Business Studies

Whitireia Polytechnic

Bachelor of Commerce (Hons) -

Delhi University

National Certificate - Retail (Level 1)

Similar Profiles

CREATE PROFILE
Amandeep Kalia