Amandeep Kalia
Auckland,AUK
Summary
Proven leader with a track record of enhancing operational efficiency and customer satisfaction at Woolworths New Zealand. Excels in analytical thinking and organizational skills, achieving consistent sales goals and superior service standards. Expert in fraud detection and inventory control, demonstrating flexibility and adept problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Fresh Foods Manager
Woolworths New Zealand
New Zealand
05.2019 - Current
- Assisting fresh departments on a day-to-day basis.
- Managing the recruitment for the department.
- Regular training of team members.
- Involved in planning, organizing, stock, and inventory.
- Maintaining the KPIs for the department and store.
- Maintained superior customer service standards by the team.
- Maintained compliance with Food Control Plan and Health & Safety regulations.
- Focusing on food diversion in order to reduce landfill.
Contractor
Sub 60
12.2017 - 03.2019
- Performed pre-departure vehicle inspections to ensure safety and functionality.
- Packed products on trucks based on the planned route.
- Executed timely deliveries to customers along designated routes.
- Assessed product deliveries alongside customers to ensure their needs were fulfilled.
- Secured verification of deliveries completed by all customers.
Outbound sales agent
04.2016 - 10.2017
- Handled high volume of incoming and outgoing calls efficiently.
- Executed standard communication protocols for diverse topics.
- Suggest viable alternatives to resolve customer concerns.
- Identified chances for product upselling when they emerged.
- Fostered enduring customer relationships by going above and beyond.
Long life Manager
Progressive Enterprises, COUNTDOWN
09.2012 - 04.2016
- Monitored stock quantities and executed crucial inventory control decisions.
- Evaluated sales metrics to project future performance.
- Examined and analyzed patterns to enhance planning processes.
- Organized training sessions and development programs for staff members.
- Ensuring standards for quality, customer service, and health and safety are met.
- Handled customer complaints and feedback promptly.
- Regularly toured the sales floor to communicate with colleagues and customers.
- Introducing improvements to increase efficiency of operations.
- Achieved sales goals consistently.
Fraud Analyst
Fidelity National Information Services, India
India
01.2009 - 02.2011
- Analyzed suspicious transactions on credit cards.
- Conducted comprehensive case evaluation to implement effective fraud chargebacks.
- Dispatched correspondence to card holders & Financial Institutions.
- Managed preparation of closeouts concerning bond claims insurance.
- Examined accounts and data to detect potentially fraudulent activity.
- Examine accounts and transaction patterns to identify current fraud trends.
- Examined chargeback information to detect fraudulent patterns.
Education
No Degree - Handling And Interpreting Data For Decision Making (Part Time)
Future Skills
Auckland 02-2026
National Certificate - Retail (Level 1)
08.2012
Graduate Diploma - Applied Business Studies
Whitireia Polytechnic
11.2011
Bachelor of Commerce - Hons
Delhi University
06.2008
Skills
- Analytical thinking
- Organizational skills
- Flexible and adaptable
- Problem-solving
- Supervision and leadership
- Store layout planning
- Merchandising strategies
- Waste reduction
- Cross-department collaboration
- Promotional planning
- Multitasking and prioritizing
Timeline
Fresh Foods Manager
Woolworths New Zealand
05.2019 - Current
Contractor
Sub 60
12.2017 - 03.2019
Outbound sales agent
04.2016 - 10.2017
Long life Manager
Progressive Enterprises, COUNTDOWN
09.2012 - 04.2016
Fraud Analyst
Fidelity National Information Services, India
01.2009 - 02.2011
National Certificate - Retail (Level 1)
Graduate Diploma - Applied Business Studies
Whitireia Polytechnic
Bachelor of Commerce - Hons
Delhi University
No Degree - Handling And Interpreting Data For Decision Making (Part Time)
Future Skills