Summary
Overview
Work History
Education
Skills
Hobbies & Interests
Timeline
Generic

Raeesah Surran

Forrest Hill,AUK

Summary

I'm a motivated Sales Assistant who is committed to providing loyal and affable customer service. I am organised, detail-oriented and empathetic to customer and staff needs.


Through Miller's, I've gained independence, allowing me to be comfortable running a store on my own, and with my experience at Farmers, I've learned to work on a larger scale with a changing team to become proficient at helping customers find the products and services that they need and effectively promoting/recommending targeted rewards and stock.


I am adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers through POS. I prefer a closer approach with customers to drive loyalty, and I am flexible with my hours, primarily available evenings, weekends, and holidays for part-time work.


I enjoy a smart-casual environment with a focus on homewares or fashion, and I am always ready to work more if needed.

Overview

5
5
years of professional experience

Work History

Sales and Service Assistant

Farmers Trading Company
12.2022 - Current

I work at Farmers Shore City as a level 2 sales and service assistant. My role here is very versatile and includes working in various areas of the store. Initially, I worked 1 year full-time in homewares, where I discovered my passion for the department. Since then, I worked in different departments until being moved to ladieswear permanently.


  • POS system

I can use the POS system fluently as I have just over two years' experience. This experience also allows me to use the system efficiently to provide faster and smoother service. I can:


Check online stock system for different sizes, colours, and branches.

Order transfers of stock to and from my branch.

Sign customers up for the Farmers Club Card and use this information to provide further service.

Process returns/refunds.

Process online orders

Process broken stock (returning to vendor/writing off stock)

Provide service via telephone


  • Merchandising

As part of my role, merchandising various departments was expected. I can read priority orders and apply them to the store. This means I can set up displays, change department layouts, and change and adjust mannequin outfits. I also have experience with stock take (counting physical stock and comparing to stock online for discrepancies).


  • Service Excellence in all departments

During my time at Farmers, I have worked in every department. I am familiar with the department and the various promotions of each:

Fashion (ladies, men's, children's).

Homewares (server wear, small appliance, furniture, manchester).

Cosmetics (beauty and skincare).

Fragrance (ladies and men).

Children's toys.

Sales Assistant Team Member

Millers
08.2021 - 11.2022

Millers was a store located in Glenfield Mall. The store was on the smaller side, and I worked independently most of the time, often opening and closing the store alone. From this, I learned to manage on my own regarding customer and store responsibilities.


  • Helped customers locate products and checked the store system for merchandise at other branches.
  • Assisted customers via telephone.
  • Refunded payments for returned items, processed exchanges and offered in-store credit.
  • Input credit and debit card payments in the POS system to complete purchases.
  • Maintained records related to sales, returns and inventory availability.
  • Worked independently with minimal supervision.
  • Built relationships with customers and community to promote loyalty.
  • Contributed to team objectives in fast-paced environment. opening stock, hanging stock, changing mannequin outfits, maintaining store standards - vacuuming, dusting, cleaning.
  • Informed customers of promotions to increase sales.
  • Computer skills with POS, ISP, WEBIM, signing customers up as Millers Rewards members

Sales Assistant [Short Term]

Miss Currant
10.2019 - 02.2020

Miss Currant was a summer pop-up booth at Albany Mall from late 2019 to early 2020. I provided samples of their nutritional drink and explained the skin, gut, and energy benefits behind using it.

  • Quickly learned new skills and applied them to daily tasks.
  • Served customers and followed outlined steps of service.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

Diploma in Business - Business Information Systems

Auckland University of Technology
Auckland, AUK

Bachelor of Science - Biology

Auckland University of Technology
Auckland, NZ
01-2027

NCEA [Level 3] - Business Studies, Biology, Finance.

Westlake Girls' High School
12.2020

Skills

  • POS service & transactions
  • Merchandising Proficiency
  • Returns and Refunds Processing
  • Working in a team & independently
  • Store Opening and Closing
  • Upselling Strategies
  • Stockroom Management
  • Phone Service
  • Rewards Programs
  • Special Promotions

Hobbies & Interests

Homewares, Fashion, Biology. 

Timeline

Sales and Service Assistant

Farmers Trading Company
12.2022 - Current

Sales Assistant Team Member

Millers
08.2021 - 11.2022

Sales Assistant [Short Term]

Miss Currant
10.2019 - 02.2020

NCEA [Level 3] - Business Studies, Biology, Finance.

Westlake Girls' High School

Diploma in Business - Business Information Systems

Auckland University of Technology

Bachelor of Science - Biology

Auckland University of Technology
Raeesah Surran