Raeesah Surran

I work at Farmers Shore City as a level 2 sales and service assistant. My role here is very versatile and includes working in various areas of the store. Initially, I worked 1 year full-time in homewares, where I discovered my passion for the department. Since then, I worked in different departments until being moved to ladieswear permanently.

• POS system

I can use the POS system fluently as I have just over two years' experience. This experience also allows me to use the system efficiently to provide faster and smoother service. I can:

Check online stock system for different sizes, colours, and branches.

Order transfers of stock to and from my branch.

Sign customers up for the Farmers Club Card and use this information to provide further service.

Process returns/refunds.

Process online orders

Process broken stock (returning to vendor/writing off stock)

Provide service via telephone

• Merchandising

As part of my role, merchandising various departments was expected. I can read priority orders and apply them to the store. This means I can set up displays, change department layouts, and change and adjust mannequin outfits. I also have experience with stock take (counting physical stock and comparing to stock online for discrepancies).

• Service Excellence in all departments

During my time at Farmers, I have worked in every department. I am familiar with the department and the various promotions of each:

Fashion (ladies, men's, children's).

Homewares (server wear, small appliance, furniture, manchester).

Cosmetics (beauty and skincare).

Fragrance (ladies and men).

Children's toys.

Millers was a store located in Glenfield Mall. The store was on the smaller side, and I worked independently most of the time, often opening and closing the store alone. From this, I learned to manage on my own regarding customer and store responsibilities.

• Helped customers locate products and checked the store system for merchandise at other branches.
• Assisted customers via telephone.
• Refunded payments for returned items, processed exchanges and offered in-store credit.
• Input credit and debit card payments in the POS system to complete purchases.
• Maintained records related to sales, returns and inventory availability.
• Worked independently with minimal supervision.
• Built relationships with customers and community to promote loyalty.
• Contributed to team objectives in fast-paced environment. opening stock, hanging stock, changing mannequin outfits, maintaining store standards - vacuuming, dusting, cleaning.
• Informed customers of promotions to increase sales.
• Computer skills with POS, ISP, WEBIM, signing customers up as Millers Rewards members

Miss Currant was a summer pop-up booth at Albany Mall from late 2019 to early 2020. I provided samples of their nutritional drink and explained the skin, gut, and energy benefits behind using it.

• Quickly learned new skills and applied them to daily tasks.
• Served customers and followed outlined steps of service.
• Worked flexible hours; night, weekend, and holiday shifts.