Shamis Ismail
Auckland
Summary
Dedicated and detail-oriented professional with experience in client support, case management, and administrative roles in both government and nonprofit sectors. Fluent in Arabic, Somali, and English, with lived experience as a refugee. Proficient in managing high-volume caseloads, interpreting policy, and liaising with government agencies. Adept at providing compassionate, solution-oriented support to individuals navigating complex systems. Skilled in using Salesforce for data management and workflow optimization.
Overview
7
7
years of professional experience
Work History
Support Worker
Asylum Seekers Support Trust
03.2024 - Current
- Provided client support and check-ins, linking asylum seekers with critical resources such as healthcare providers, educational opportunities, and community networks
- Assisted clients in completing work and income forms, IRD forms, and visa applications, ensuring accuracy and timely submissions
- Gained proficiency in Salesforce to enhance data management and organizational efficiency
- Contributed to successful grant applications and resource allocation through a strong understanding of funding systems
- Advocated for clients by liaising with WINZ and other agencies, ensuring seamless communication and service coordination
- Organized community engagement events, fostering connections between stakeholders and enhancing client support
Quality Analyst
Oceania
08.2023 - 10.2023
- Analyzed incident reports and medical records to identify root causes of complaints, improving patient care and service delivery
- Conducted root cause analyses to address underlying issues in complaints, leading to quality improvement initiatives
- Identified trends and patterns through data analysis, aiding in strategic decision-making for service improvements
- Prepared detailed progress reports for leadership, contributing to informed decision-making
- Documented feedback from residents and patients, enhancing care quality and overall satisfaction
Marketing Executive
ELIT Language Centre
10.2017 - 03.2019
- Developed and implemented marketing strategies that significantly increased language course enrollment
- Conducted market research to identify target demographics, optimizing marketing campaigns for maximum effectiveness
- Collaborated with cross-functional teams to create engaging content for digital and print platforms
- Managed social media platforms and coordinated online advertising campaigns to expand the center’s reach
- Onboarded new customers and generated profit projections based on market trends
- Represented the center at trade shows and industry conferences to promote language programs
Education
Bachelor's Degree - Health Care Administration/Management
Auckland University of Technology
11.2023
Skills
- Visa and immigration application processing
- Client support and advocacy
- Salesforce proficiency
- High-volume caseload management
- Critical thinking and problem-solving
- Policy interpretation and compliance
- Written and verbal communication
- Administrative support and data management
Languages
Arabic
Somali
English
References
Available upon request.
Timeline
Support Worker
Asylum Seekers Support Trust
03.2024 - Current
Quality Analyst
Oceania
08.2023 - 10.2023
Marketing Executive
ELIT Language Centre
10.2017 - 03.2019
Bachelor's Degree - Health Care Administration/Management
Auckland University of Technology
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