Bhawanpreet Singh
Timaru
Summary
Reliable Front of House Employee with demonstrated experience in hospitality and service industry. Strengths include exceptional customer service, effective communication skills, and ability to handle high-pressure situations with grace. Contributed significantly to overall guest satisfaction and positive dining experiences in previous roles.
Customer-focused Front of House Team Member with several years of experience in every front area. Warm and detail-oriented food service professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Overview
3
3
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work History
Front of House Employee
Tony Dahiya at pleasant point hotel
Pleasant point
09.2023 - Current
- Welcomed and seated guests promptly in a busy dining environment.
- Assisted in maintaining cleanliness and organization of the front of house area.
- Managed reservations and coordinated seating arrangements for optimal flow.
- Provided menu information and answered guest inquiries with knowledge.
- Handled cash transactions accurately at the front register area.
- Trained new staff on customer service protocols and operational procedures.
- Monitored dining room for guest satisfaction and addressed concerns swiftly.
- Greeted customers and provided friendly customer service.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Maintained cleanliness of dining area by clearing tables and wiping down surfaces.
- Answered phone calls, took reservations, and answered inquiries.
- Explained menu items, took orders and delivered food courses according to instruction.
- Resolved any customer complaints or issues promptly with professionalism.
- Prepared drinks upon request according to recipes and standards set by management.
- Performed opening and closing duties such as counting money, organizing supplies.
- Managed large groups in a timely manner while ensuring satisfaction of all guests.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Communicated orders to kitchen staff in an accurate and timely fashion.
- Assisted with training new front of house employees on procedures and policies.
- Organized menus and ensured they were properly stocked at each table.
- Checked food quality regularly before serving it to customers.
- Enforced safety protocols within the restaurant environment at all times.
- Provided take-out services to customers who preferred to dine offsite.
- Cross-trained in other areas such as bussing tables or bartending if needed.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Tracked inventory levels of necessary supplies such as utensils, straws, napkins.
- Adhered to all health code regulations when handling food items or beverages.
- Collaborated with other departments within the restaurant on various tasks or projects.
- Informed customers of daily specials, menu items, and restaurant policies.
- Assisted with seating arrangements to ensure comfortability for guests.
- Handled multiple tasks simultaneously while maintaining focus on customer satisfaction.
- Delivered guest orders to correct tables or take-out counter.
- Worked with managers to report and resolve customer issues or concerns.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
- Filled soft drink cups and poured hot coffee and tea for patrons.
- Bussed tables between courses, loading and unloading trays to expedite service.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
- Conducted menu presentations and made recommendations based on guest preferences.
- Collaborated with management to implement promotional events and special offers.
- Coordinated with back-of-house staff to ensure timely preparation and delivery of orders.
- Upheld company standards and values, representing the brand positively.
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Assisted in setting up for events and special occasions, ensuring a seamless experience.
- Managed waitlist and communicated wait times accurately to guests.
- Implemented strategies to improve service efficiency and guest satisfaction.
- Facilitated smooth communication between kitchen staff and front-of-house team.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained safe food handling practices to prevent germ spread.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Scrubbed and polished counters to remove debris and food.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Tailored orders to address customer allergies and gluten concerns.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Directed patrons to restrooms and other amenities within facility.
Education
Sikh National Senior School
Qadian, PunjabSkills
- Welcoming guests
- Reservation management
- Coordinating seating
- Customer service
- Hospitality standards
- Event coordination
- Time management
- Cleanliness maintenance
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Multitasking under pressure
- Table setting expertise
- Multitasking and organization
- Food allergy awareness
- Punctuality and reliability
- Problem-solving
- Cash handling proficiency
- Positive demeanor
- Health and safety
- Strong work ethic
- Team player attitude
- Up-selling strategies
- Professional appearance
- Food safety knowledge
- Stock management
- Cleanliness
- Order taking
- Personal hygiene
- Greeting guests
- Staff coordination
- Social perceptiveness
- Promoting specials
- Cleanliness standards
- Food delivery
- Order documentation
- Fast learning
- Customer complaint resolution
Languages
Hindi, English, Punjabi
First Language
Certification
- Class 1 Full License
References
References available upon request.
Timeline
Front of House Employee
Tony Dahiya at pleasant point hotel
09.2023 - Current
Sikh National Senior School