Navjot Kaur
Papatoetoe,AUK
Summary
Proven leader in retail management with a track record of enhancing customer satisfaction and streamlining operations at Vishal Mega Mart. Expert in financial records management and exceptional customer service, achieving significant improvements in customer loyalty and operational efficiency. Skilled in fostering team collaboration and resolving complaints, significantly boosting store performance and customer experience.
Retail professional with keen eye for detail and commitment to customer satisfaction. Proven track record in handling transactions and assisting customers efficiently. Highly collaborative team player known for reliability and flexibility.
Overview
7
7
years of professional experience
Work History
Checkout Assistant
Postie
02.2024 - 12.2024
- Greeted customers and provided outstanding customer service.
- Promoted loyalty programs to enhance repeat business from satisfied customers.
- Achieved high accuracy rates with meticulous cash handling and payment processing tasks.
- Ensured compliance with local regulations by diligently verifying age requirements for restricted products during sale transactions.
- Provided exceptional service by fostering positive relationships with customers through attentive listening and thoughtful problemsolving.
- Proactively identified potential bottlenecks at the checkout area and implemented effective solutions to maintain smooth operations.
- Maintained a clean, organized, and inviting checkout area to facilitate efficient transactions.
- Streamlined checkout procedures for reduced wait times and improved customer experience.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Bagged items securely to minimize breakages and reduce losses.
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Set up new sales displays each week with fresh merchandise.
Retail Sales Worker
Showroom-services
05.2022 - 04.2023
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Retail Assistant Manager
Vishal Mega Mart
03.2018 - 04.2020
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained and developed new employees for ease of transition into team.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
Education
Master of Arts - Punjabi
A.S College Khanna
Khanna06-2016
Bachelor of Arts - Arts
Punjab University Chandigarh
Chandigarh12-2014
Elemantry Teacher Trainning Course - Elementary School Teaching
Sai College of Education
03-2012
Skills
- Excellent customer service
- Cleanliness and organization
- Patience and empathy
- Team player attitude
- Complaint handling
- Cash handling expertise
- Upselling strategies
- Mail processing
- Financial records management
- Order packing
- Cashier team support
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Checkout Assistant
Postie
02.2024 - 12.2024
Retail Sales Worker
Showroom-services
05.2022 - 04.2023
Retail Assistant Manager
Vishal Mega Mart
03.2018 - 04.2020
Master of Arts - Punjabi
A.S College Khanna
Bachelor of Arts - Arts
Punjab University Chandigarh
Elemantry Teacher Trainning Course - Elementary School Teaching
Sai College of Education
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