Jen Kaio
Waipawa,Hawkes Bay
Summary
Hardworking employee with extraordinary customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive team leader with expertise in project management, financial tracking, customer relationship management, and marketing. Results-oriented strategic planner with extensive knowledge of office practices. Diligent and detail-oriented Administrator with a proven history in successful team management. Professionally coordinate files, correspondence, and resources to boost productivity and facilitate operations. Skilled in general office processes and optimization strategies.
Overview
9
9
years of professional experience
Work History
Probation officer
Department of Corrections
07.2022 - Current
- Talk to offenders, their families and others about the offender's background
- Prepare reports for court cases
- Prepare reports on prisoners who are being considered for parole
- Make recommendations about appropriate programmes and treatment
- Manage parole and community service work
- Supervise people in home and community detention
- Motivate offenders to make changes in their behaviour
- Work with community agencies to get services, such as housing, for offenders
- Refer offenders to suitable treatment or counselling agencies
- Write reports about the progress of offenders
- Knowledge of offender management
- Good relationship management skills
- Good report-writing skills
- Work in community probation and psychological services offices, prisons and court
- Regular visiting offenders in their homes.
Administration support officer
Hawkesbay regional prison
01.2020 - 07.2022
- Data entry
- Telephone genius
- Email & mail monitoring
- Telephone data entry
- Stores – SAP software
- Filing
- Microsoft office software.
- Managed incoming correspondence effectively by sorting mail, directing calls, and responding promptly to emails from clients or vendors.
- Enhanced team productivity by providing administrative support and managing daily schedules for staff members.
- Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
- Increased customer satisfaction through timely responses to inquiries and effective communication with clients.
Real Estate Salesperson
Ray white - Hastings, Hawkes Bay
08.2020 - 12.2020
- Maximized customer savings by negotiating buyer and seller contracts
- Applied various methods to build client base, including networking, email and social media
- Advised sellers on making homes more appealing to buyers in competitive marketplace
- Generated lists of properties comparable with buyers' needs and financial resources
- Managed real estate transactions from initiation to closing.
Real Estate Salesperson
Black & White Real Estate - Napier, Hawkes Bay
01.2018 - 08.2020
- Conducted thorough needs analysis and pre-qualification with prospective clients to schedule showings
- Attended progress meetings and cold call sessions to hone lead generation skills
- Liaised with real estate attorneys to assist with deal-related questions
- Presented properties to potential buyers to address questions or concerns.
Administrator
Air New Zealand - Manukau, Auckland
02.2016 - 01.2017
- Improved office organization by developing filing system and customer database protocols
- Answered telephones to take messages or redirect calls to appropriate colleagues
- Displayed strong telephone etiquette, effectively handling difficult calls
- Identified needs of customers promptly and efficiently
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
- Maintained positive working relationship with fellow staff and management.
Education
Diploma in Psychology -
The Career Academy
01.2024
Bachelor in Business -
Eastern Institute of Technology - Taradale
01.2021
Early Childhood Education Certificate -
Vision College Pukekohe
Business Administration Course Level 2 -
MSL Training
Maori Performing Arts Certificate level 3 -
WIT New Plymouth
Maori language Certificate level 2 -
Te Ara Reo
Personal Trainer -
Fit College
01.2018
Skills
- Data Entry
- Experienced Buyers' Agent
- Recruiting Clients
- Contract Preparation
- Open House Management
- Telephone Genius
- SAP software
- Verbal and Written Communication
- Attention to Detail
- Recordkeeping and File Management
- MS Office
- Mail monitoring
- Training and Development
- Goal Setting
- Decision Making
- Honest and Ethical
- Case Planning
- Documentation
- Offender supervision
- Home inspections
- Report Writing
- Risk and needs assessments
- Case Management
- Substance abuse
- Adult probation
- Data Collection
- Data Gathering
- Restorative justice
- Motivational
- Interviewing expert
Accomplishments
Health & Safety Officer
PSA Union Maori Delegate
Hobbies and Interests
- Going to the gym
- Listening to music
- Spending time with family
- Cycling
- Cooking
- Playing Netball
Languages
Maori
Professional Working
Timeline
Probation officer
Department of Corrections
07.2022 - Current
Real Estate Salesperson
Ray white - Hastings, Hawkes Bay
08.2020 - 12.2020
Administration support officer
Hawkesbay regional prison
01.2020 - 07.2022
Real Estate Salesperson
Black & White Real Estate - Napier, Hawkes Bay
01.2018 - 08.2020
Administrator
Air New Zealand - Manukau, Auckland
02.2016 - 01.2017
Diploma in Psychology -
The Career Academy
Bachelor in Business -
Eastern Institute of Technology - Taradale
Early Childhood Education Certificate -
Vision College Pukekohe
Business Administration Course Level 2 -
MSL Training
Maori Performing Arts Certificate level 3 -
WIT New Plymouth
Maori language Certificate level 2 -
Te Ara Reo
Personal Trainer -
Fit College
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