Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
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Abby V

Auckland, New Zealand

Summary

Customer-oriented professional with experience in retail and support environments. Skilled at resolving customer concerns, managing queries, and delivering clear, friendly service. Quick to learn new systems, and committed to creating positive customer experiences.

Overview

4
4
years of professional experience

Work History

Retail Assistant

Gecko In The Village
Hamilton, Waikato
10.2024 - 03.2025
  • Delivered personalised, friendly service to diverse customers to suit their preferences and needs.
  • Adapted different communication styles for different demographics, ensuring an inclusive retail experience.
  • Managed sale transactions, restocking, and visual merchandising in a fast-paced retail environment.
  • Resolving customer concerns calmly and efficiently to ensure customer satisfaction in both on-site and online orders.
  • Developed strong product knowledge to upsell and meet the customers' needs during stock unavailability.
  • Handled cash transactions and processed refunds based on the policy.
  • Built strong relationships with customers, fostering loyalty, and ensuring a positive experience for the business.

Assistant Program Manager

Upgrad Education Pvt Ltd
, India
10.2020 - 07.2024
  • Led a team of 10+ coordinators, supporting 200+ learners, and resolving queries to ensure a smooth program experience.
  • Achieved a 75% issue resolution rate within 48 hours by proactively troubleshooting and addressing concerns.
  • Increased learner satisfaction by 20% through clear communication and addressing common issues.
  • Initiated a feedback process that resulted in a 15% improvement in service delivery, leveraging insights to refine support strategies.
  • Streamlined team workflows, improving efficiency, and response times.
  • Collaborated with cross-functional teams to ensure seamless service delivery and program success.
  • Utilized internal systems to track learner progress, performance, and service outcomes.

Education

Masters in Business And Management -

University of Waikato
Hamilton, NZ
06-2025

Bachelors of Technology - Computer Science

IFHE
India
08-2018

Skills

Data entry and management

MS Tools (Excel and Word)

Call handling

Problem Solving

Conflict resolution

Attention to detail

Adaptability

Relationship building

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual

Accomplishments

  • Star Performer for Q3 in FY 2023-2024 by Upgrad Education Pvt. Ltd.

Timeline

Retail Assistant

Gecko In The Village
10.2024 - 03.2025

Assistant Program Manager

Upgrad Education Pvt Ltd
10.2020 - 07.2024

Masters in Business And Management -

University of Waikato

Bachelors of Technology - Computer Science

IFHE

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Abby V