Abhishek Bhavalkar
Takanini
Summary
Organized Operations Support Staff verifies orders and coordinates fulfillment services to support operational efficiency. Fosters collaborative team environment to drive positive customer experiences. Proficient with office machinery and leverages strong multi-tasking skills to meet deadlines by prioritizing assignments.
Overview
17
17
years of professional experience
Work History
Operations Support
AUCKLAND TRANSPORT
08.2017 - Current
- Performed routine maintenance & reports on S&B machines, ensuring optimal functionality and minimizing downtime
- Diagnosed mechanical, electrical and software issues using specialized tools and techniques providing efficient solutions
- Conducted safety checks and compliance inspections on machines to adhere to industry standards and regulations
- Collaborated with other technicians and departments to improve machine performance and workflow efficiency
- Document maintenance procedure and provided technical support for troubleshooting and operations guidance
- Knowledge of Windows OS, networking, diagnosing various hardware and software related issues
- Use of MS SQL Management Studio
- Deliver accurate and timely reporting, payment processing, and transaction settlement
- Collaborate with internal stakeholders and partners to align technical solutions with business needs and regulatory requirements
Customer Service Representative
Westfield Scentre Group Ltd.
08.2014 - 07.2017
- Managed parking and traffic control to facilitate vehicle flow in assigned area
- Collected parking lot fees from customers and issues parking tax receipts
- Accepted cash and credit card payments, issued receipts and provided change
- Met high productivity standards in processing payments for customers
- Performed minor maintenance on barrier systems and reported issues to manager
- Resolved customer issues to maintain high standards of customer satisfaction
Service Station Attendant
Caltex Gas Station ltd.
02.2008 - 07.2012
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors
- Attended to gas spills and accidents promptly and according to established guidelines
- Inspected identification to determine proper age of customers for alcohol and cigarettes
- Prepared daily records of retail shop stocks and gas sales and balanced register drawers
- Maintained cleanliness, neatness and organization of customer areas
- Answered customers' questions and addressed problems and complaints in person and via phone
- Processed average of more than 200 transactions each day to keep workflows moving smoothly
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates
- Complete all essential Retails skills internal training
Education
Diploma - Information Technology Support
Manukau Institute of Technology
09.2023
National Certificate - Computing Level 4 in Information Communication Technology
Te Wananga O Aotearoa
11.2021
Bachelor of Commerce - Accounting & Auditing
M S University of Baroda
03.2015
Skills
- Customer Service
- Parking Maintenance Equipment
- Machine Maintenance
- Technical Troubleshooting
- Preventive Maintenance
- Problem Solving
- Reporting and documentation
- Email communications
- Parking regulations
- Safety compliance
Accomplishments
- Exceeded sales goals by an average of 80% in each year.
- Consistently maintained high customer satisfaction ratings.
- Promoted from Booth Liaison to Mobile Liaison, in less than 12-months.
- Received regular Cash Vouchers as a reward - Cheers from Peers.
Languages
English
Full Professional
Hindi
Professional Working
Timeline
Operations Support
AUCKLAND TRANSPORT
08.2017 - Current
Customer Service Representative
Westfield Scentre Group Ltd.
08.2014 - 07.2017
Service Station Attendant
Caltex Gas Station ltd.
02.2008 - 07.2012
National Certificate - Computing Level 4 in Information Communication Technology
Te Wananga O Aotearoa
Bachelor of Commerce - Accounting & Auditing
M S University of Baroda
Diploma - Information Technology Support
Manukau Institute of Technology
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