Abigail Viernes
Wellington
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Food and Beverage Attendant
Usar Riverview Ltd T/A Grazie Restaurant And Bar
05.2023 - Current
Sales Assistant
Perfumes Of Rarotonga Ltd.
11.2021 - 10.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Fielded customer questions to share information about products, availability and pricing.
- Input credit and debit card payments in POS system to complete purchases.
- Maintained records related to sales, returns and inventory availability.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Referred customers to various services by evaluating needs and providing recommendations.
Food and Beverage Attendant
Crown Beach Resort And Spa
02.2017 - 11.2021
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Set up advertising signs and displays on shelves, counters and tables.
- Engaged in suggestive selling and other sales techniques.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Education
Customer Service
Cook Islands Tertiary Training Institute
Rarotonga Cook Islands Vocational Course - Computer Literacy
SB Negotech Center
Quezon City Philippines08.2011
Diploma -
San Miguel National High School
San Miguel Bulacan Philippines04.2010
Skills
- Reliability and punctuality
- Adaptability under pressure
- Customer Service
- Multitasking Abilities
- POS System Operation
- Table Setting Proficiency
- Upselling strategies
- Teamwork and Collaboration
References
Sierra Glade - General Manager
Crown Beach Resort and Spa
Contact Number: 68250045
Email: admin@crownbeach.com
Rachel Harris-Best - Store Manager
Perfumes of Rarotonga Ltd.
Contact Number: 68277980
Email: rachel@perfumes.co.ck
Ankit Sharma - Food and Beverage Manager
Grazie Restaurant and Bar
Contact Number:+64223211578
Email: ankit.sharma@thesebelwellington.co.nz
Additional Information
Birthdate: December 30, 1990
Age: 32
Gender: Female
Height: 5'2"
Weight: 50 kg
Civil Status: Married
Religion: Roman Catholic
Nationality: Filipino
Timeline
Food and Beverage Attendant
Usar Riverview Ltd T/A Grazie Restaurant And Bar
05.2023 - Current
Sales Assistant
Perfumes Of Rarotonga Ltd.
11.2021 - 10.2022
Food and Beverage Attendant
Crown Beach Resort And Spa
02.2017 - 11.2021
Customer Service
Cook Islands Tertiary Training Institute
Vocational Course - Computer Literacy
SB Negotech Center
Diploma -
San Miguel National High School
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