Achal Arora
Auckland
Summary
Driven finance professional with a solid background in budgeting, forecasting, and financial analysis. Possess strong technical skills in financial modeling and data interpretation. Known for strategic planning abilities and efficient problem-solving approach. Have consistently improved operational efficiency and reduced costs
Driven finance professional with a solid background in budgeting, forecasting, and financial analysis. Possess strong technical skills in financial modeling and data interpretation. Known for strategic planning abilities and efficient problem-solving approach. Have consistently improved operational efficiency and reduced costs in previous roles.
Overview
8
8
years of professional experience
4042
4042
years of post-secondary education
Work History
Customer Care Advisor finance
Concentrix
Auckland cbd
02.2026 - Current
- Assisted customers with inquiries through various communication channels.
- Resolved issues efficiently to enhance customer satisfaction and retention.
- Documented customer interactions accurately in the CRM system.
- Identified customer needs and provided appropriate solutions.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
Branch Manager
Sleek Cars
Auckland
01.2022 - 03.2025
- Managed end-to-end branch operations with strong focus on sales performance and finance outcomes.
- Processed and submitted consumer loan applications to multiple finance companies.
- Liaised with lenders to obtain approvals and progress applications to settlement.
- Ensured responsible lending compliance and accurate documentation.
- Explained loan structures, repayments, and terms clearly to customers.
Retail Sales Assistant
Sleek Cars
Auckland
01.2020 - 01.2022
- Assisted customers with vehicle selection and finance options.
- Supported finance documentation and application preparation.
- Maintained accurate records and compliance paperwork.
Shift Manager
Domino's Pizza
Highland Park
01.2018 - 01.2020
- Supervised daily operations in a fast-paced environment.
- Managed cash handling, reconciliation, and reporting.
- Trained staff to improve service quality and accuracy.
Education
Bachelor of Applied Management - Finance, Sales & Marketing
Manukau Institute of Technology
National Diploma in Business -
New Zealand Institute of Technology
Skills
- Consumer & Vehicle Loan Processing
- Lending Documentation & Compliance
- Customer Due Diligence (CDD)
- Finance Company & Lender Coordination
- Responsible Lending Awareness
- Client Needs Analysis
- Sales & KPI-Based Performance
- Risk & Documentation Accuracy
- CRM Systems & MS Office
- Stakeholder Communication
- Compliance management
- Financial advising
- CRM software
- Call center experience
References
Available upon request
Timeline
Customer Care Advisor finance
Concentrix
02.2026 - Current
Branch Manager
Sleek Cars
01.2022 - 03.2025
Retail Sales Assistant
Sleek Cars
01.2020 - 01.2022
Shift Manager
Domino's Pizza
01.2018 - 01.2020
Bachelor of Applied Management - Finance, Sales & Marketing
Manukau Institute of Technology
National Diploma in Business -
New Zealand Institute of Technology