Adele Simmonds

• Greeted and assisted clients, ensuring a welcoming environment.
• Managed appointment scheduling using the Medtech Evolution system.
• Maintained cleanliness and organization of reception area to enhance client experience.
• Answered phone inquiries, providing accurate information about services offered.
• Processed client intake forms efficiently to streamline administrative tasks.
• Collaborated with wellness practitioners to coordinate client care and appointments.
• Took payments and reconciled the accounts at end of day.

• Reviewed and submitted GST filings to ensure accuracy and timeliness.

• Entered and managed data efficiently.

Managed invoicing processes efficiently.

• Identified discrepancies and implemented corrective measures during reconciliation.

• Contacted clients to recover unpaid balances.

• Developed and implemented marketing strategies to increase brand awareness and drive customer engagement.
• Managed daily operations, ensuring efficient workflow and high-quality service delivery.
• Analyzed financial reports to identify trends and inform business decisions for profitability improvement.
• Cultivated relationships with vendors to negotiate favorable terms and enhance supply chain efficiency.
• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
• Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.

• Administered medications and treatments according to established protocols and patient care plans.
• Collaborated with interdisciplinary teams to develop personalized patient care strategies.
• Mentored junior nursing staff, enhancing skill development and knowledge retention.
• Implemented evidence-based practices to improve patient outcomes and safety standards.
• Conducted comprehensive assessments of patient conditions, ensuring accurate documentation and reporting.
• Facilitated effective communication between patients, families, and healthcare providers to promote understanding of treatment plans.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.