Aditya Ahluwalia
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Provisioning Coordinator role.
Overview
6
6
years of professional experience
Work History
Telecommunication Technician
Novatec Ltd
10.2024 - Current
- Subcontractor with UCG, Ventia
- Installed and configured new devices and system components.
- Efficiently troubleshot fibre-optic connections resulting in quicker restoration of services following outages.
- Working at MDU and SDU sites (commercial and residential) with chorus standards.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
Telecommunication Technician
Newvision Software Ltd
07.2023 - 10.2024
- Subcontractor with Downer.
- Installed and configured new devices and system components.
- Efficiently troubleshot fibre-optic connections resulting in quicker restoration of services following outages.
- Managed and prioritized customer service requests to achieve prompt resolution.
- Working at MDU and SDU sites (commercial and residential) with chorus standards.
- Enhanced customer satisfaction by providing timely technical support for telecommunications services.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
Telecommunication Technician
MR Communication Ltd
06.2018 - 06.2023
- Subcontractor with UCG.
- Installed and configured new devices and system components.
- Efficiently troubleshot fibre-optic connections resulting in quicker restoration of services following outages.
- Working at MDU and SDU sites (commercial and residential) with chorus standards.
- Installed and repaired network cabling and hardware to maximize operational efficiency.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Maintained accurate documentation of all installations, repairs, and inspections for easy reference in future troubleshooting efforts.
Education
Graduate Diploma in Computing - Software Development
Unitec Institute of Technology
Auckland07.2017
Skills
- Customer Service
- Time Management
- Attention to Detail
- Teamwork and Collaboration
- Multitasking Abilities
- Excellent Communication
- Troubleshooting and resolution
Accomplishments
- Achieved Chorus Spotya Award by completing jobs with accuracy and efficiency.
Reference
- Wayne Smith (NCM at Chorus)
0276660833, wayne.smith@chorus.co.nz
- Ganesh Yallapragada (Field Manager at Downer)
0212059092, ganesh.karthik@downer.co.nz
Timeline
Telecommunication Technician
Novatec Ltd
10.2024 - Current
Telecommunication Technician
Newvision Software Ltd
07.2023 - 10.2024
Telecommunication Technician
MR Communication Ltd
06.2018 - 06.2023
Graduate Diploma in Computing - Software Development
Unitec Institute of Technology
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