Afifa Khanum
Papatoetoe,Auckland
Summary
Hardworking Hairstylist with pleasant personality and is known to be a people’s person who can relate and interact well with others with the passion and years of experience for precision cuts and creative color. Excellent knowledge of current trends and techniques, treatments and salon retail products. Dedicated to delivering superior service to build client loyalty and create positive and empowering client experiences.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Hairdresser
Hairport/Freedom
Papatoetoe
01.2023 - Current
- Ordered supplies from vendors when needed to ensure adequate stock is available at all times.
- Developed relationships with regular clients by providing excellent customer service.
- Trained new staff members in proper procedures for cutting, styling and colouring hair.
- Upsold additional services like styling products or accessories to increase revenue for the business.
- Followed safety protocols when handling chemicals or sharp instruments like scissors or razors.
- Ensured client satisfaction with the quality of service provided.
- Maintained cleanliness of salon equipment, tools and work areas.
- Applied a variety of chemical treatments such as perming, relaxing or straightening services.
- Shampooed, conditioned and blow-dried client's hair.
- Provided consultations to discuss hairstyle options for clients.
- Cut, styled and coloured customer's hair according to their preference using scissors, clippers and colouring products.
- Greeted customers, answered phones and booked appointments.
- Responded to customer inquiries by phone, email, and in person.
- Evaluated client's hair and physical features to determine style and cut plans.
- Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
Hairdresser
Pure Beauty & Hair Salon
Golflands
04.2021 - 12.2022
- Greeted customers, answered phones and booked appointments.
- Provided consultations to discuss hairstyle options for clients.
- Shampooed, conditioned and blow-dried client's hair.
- Cut, styled and coloured customer's hair according to their preference using scissors, clippers and colouring products.
- Applied a variety of chemical treatments such as perming, relaxing or straightening services.
- Maintained cleanliness of salon equipment, tools and work areas.
- Advised clients on how to maintain their hairstyles at home between visits.
- Suggested retail products to clients that would help them maintain their style.
- Analyzed hair texture and condition before recommending appropriate styling methods.
- Followed safety protocols when handling chemicals or sharp instruments like scissors or razors.
- Maintained accurate records of client's details including name, contact number, payment information.
- Upsold additional services like styling products or accessories to increase revenue for the business.
- Trained new staff members in proper procedures for cutting, styling and colouring hair.
- Developed relationships with regular clients by providing excellent customer service.
- Resolved any customer complaints quickly in an efficient manner while maintaining professionalism.
Shift Manager
McDonald's
01.2007 - 01.2021
- To manage and meet QSCN&V standards on all shifts without supervision
- Maintain critical standards for Raw and Finished Quality
- Frequently interacting with customers to measure and improve the satisfaction with customer experience, dealing with complaints swiftly in a professional and appropriate manner
- To supervise and manage the shifts in the achievement of daily targets and shift goals
- Complete assigned shift including inventories, cash sheets, drawer counts and deposits
- Participate in planning and review processes including implementation of improvement strategies
- Participate in Quality Improvement activities and teams including review, audit, best practice and/or improvement initiatives
- Managing and taking responsibility for all food safety procedures
- To enforce and coach others on all workplace safety policies and procedures
- Ensures all personnel on shift are trained for activities they are required to undertake
- Crew member of the month in recognition of outstanding performance during the month of June 2013
Store Manager
LJ's
01.2016 - 12.2016
- Developed and implemented strategies to improve store profitability.
- Conducted regular audits of store operations to ensure compliance with safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained new employees on food preparation, cash handling, and customer service techniques.
- Ensured compliance with all local health regulations related to food safety.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
New Zealand Certificate in Hairdressing (Emerging Stylist) - Level 4
New Zealand Qualification Framework NZQF
New Zealand Certificate in Hairdressing (Salon Support) - Level 3
New Zealand Qualification Framework NZQF
Current First Aid - Comprehensive CPR Certificate (Adult & Child CPR)
New Zealand Red Cross
National Diploma in Management - Level 5
New Zealand Institute of Management - NZIM
National Certificate in Hospitality - Quick Service Restaurants (Level 3), Food and Beverage Service – With a Strand in Takeaway Food Service (Level 2)
NZQA
Crew Trainer - Crew Trainer Development Programme
McDonald’s New Zealand Limited
Shift Management Excellence Certificate -
McDonald’s Restaurants (NZ) Ltd.
Certificate in Applied Technology -
The Commercial Education Society of Australia
Skills
- Experience and ability to work effectively within a team dynamics in a timely manner
- Ability to Demonstrate effective management and supervision
- Knowledge of legislation applicable to this role, eg Health and Safety, National Fire Protection and First Aid
- Supply Management
- Cuts for women, styling advice, color corrections, colour composition, foils and balayage, chemical application
- Quick Learner
- Salon maintenance
- Relationship building and management
- Hair maintenance expert
- Experience in Food chain industry
- Experience in practicing effective service delivery techniques eg meeting deadlines and targets
Hobbies and Interests
- Meeting people
- Cooking
- Reading
- Travelling
Transport
Self owned reliable vehicle
References
- Ms. Kaloni Moli, Restaurant Manager, McDonalds Botany Town Centre, 021 2632 107
- Mrs. Sophie Nisa, Data Base Payroll officer, DataCom, 021 1325 963
Accomplishments
- Crew member of the month at Mcdonald's in recognition of outstanding performance during the month of June 2013
Certification
Shift Management Excellence Certificate
(McDonald’s Restaurants (NZ) Ltd.
Current First Aid – Comprehensive CPR Certificate (Adult & Child CPR)
(New Zealand Red Cross)
Certificate in Applied Technology
(The Commercial Education Society of Australia)
Languages
English
Full Professional
Fiji
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
Hairdresser
Hairport/Freedom
01.2023 - Current
Hairdresser
Pure Beauty & Hair Salon
04.2021 - 12.2022
Store Manager
LJ's
01.2016 - 12.2016
Shift Manager
McDonald's
01.2007 - 01.2021
New Zealand Certificate in Hairdressing (Emerging Stylist) - Level 4
New Zealand Qualification Framework NZQF
New Zealand Certificate in Hairdressing (Salon Support) - Level 3
New Zealand Qualification Framework NZQF
Current First Aid - Comprehensive CPR Certificate (Adult & Child CPR)
New Zealand Red Cross
National Diploma in Management - Level 5
New Zealand Institute of Management - NZIM
National Certificate in Hospitality - Quick Service Restaurants (Level 3), Food and Beverage Service – With a Strand in Takeaway Food Service (Level 2)
NZQA
Crew Trainer - Crew Trainer Development Programme
McDonald’s New Zealand Limited
Shift Management Excellence Certificate -
McDonald’s Restaurants (NZ) Ltd.
Certificate in Applied Technology -
The Commercial Education Society of Australia
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