Aimee Beban
Rotorua,BOP
Summary
Dynamic barista with exceptional customer service skills and a proven track record at Kreem Cafe, where I enhanced sales through personalized beverage creation. Adept in espresso machine operation and time management, I fostered a positive team environment while consistently maintaining cleanliness and organization to ensure a welcoming atmosphere for customers.
Overview
12
12
years of professional experience
Work History
Barista/ Front of House
Columbus Coffee Mitre 10
Rotorua, BOP
01.2016 - 03.2018
- Crafted high-quality espresso beverages, ensuring consistent taste and presentation.
- Trained new baristas on beverage preparation techniques and customer service standards.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to promote a safe environment.
- Implemented efficient workflow processes, enhancing speed of service during peak hours.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Barista/ Front of House
Kreem Cafe
Penrose, Auckland
09.2012 - 02.2014
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
Barista/Front of House
Kreem Cafe
Manukau Auckland
02.2013 - 06.2013
- Prepared high-quality beverages and maintained consistency in drink presentation.
- Operated espresso machines and other equipment with precision to enhance beverage quality.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Barista/ Front of House
Robbert Harris Rotorua Airport
Rotorua, BOP
03.2006 - 05.2012
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Monitored equipment performance, performing routine maintenance to ensure optimal functionality.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Boosted team morale and efficiency with regular training sessions on new coffee preparation techniques.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Duty Managers course (2009)
- Supervisor (2011)
- Robbert harris Barista championship (2009)
Education
No Degree - NCEA Level 1 And 2
Rotorua Girls High School
RotoruaSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Espresso machine operation
- Cash register operation
Languages
English
Timeline
Barista/ Front of House
Columbus Coffee Mitre 10
01.2016 - 03.2018
Barista/Front of House
Kreem Cafe
02.2013 - 06.2013
Barista/ Front of House
Kreem Cafe
09.2012 - 02.2014
Barista/ Front of House
Robbert Harris Rotorua Airport
03.2006 - 05.2012
No Degree - NCEA Level 1 And 2
Rotorua Girls High School