Akhilesh Goyal
Auckland,AUK
Summary
At Point Chevalier Bowling Club, excelled as Duty Manager by optimizing staff schedules for peak efficiency and spearheading customer service excellence. Trained and mentored teams, enhancing performance and fostering strong relationships with clients and vendors. Demonstrated expertise in time management and team supervision, significantly improving operational workflows and client satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Duty Manager
Point Chevalier Bowling Club
12.2023 - 09.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Education
Master In Management - Business Management
ICL Graduate Business School
Auckland, AUKSkills
- Customer Service
- Customer service focus
- Time Management
- New Employee Training
Certification
Managers Certificate
Timeline
Duty Manager
Point Chevalier Bowling Club
12.2023 - 09.2024
Master In Management - Business Management
ICL Graduate Business School
Managers Certificate
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