Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Languages
Affiliations
Timeline
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Akshay Nair

Northcoate,Auckland

Summary

A highly motivated and results-driven professional with a strong background in insurance, customer service, sales, and marketing. Proven ability to consistently exceed targets and establish benchmarks. Seeking a role where I can leverage my business acumen and insurance knowledge to drive revenue growth and profitability, while contributing to a productive team environment. My diverse experience across sales, service, collections, and management enables me to adapt effectively to evolving business needs.

Overview

11
11
years of professional experience

Work History

Loss Adjuster

McLarens
Auckland, New Zealand
04.2023 - Current
  • Manage domestic and commercial insurance claims, including complex and major loss cases.
  • Conduct thorough on-site inspections to assess damage, develop scopes of work, and determine optimal repair or replacement strategies.
  • Prepare comprehensive and accurate claim reports detailing the cause of loss, extent of damage, and liability assessments.
  • Negotiate equitable claim settlements with insured parties in accordance with policy terms and conditions.
  • Serve as a key liaison with all relevant stakeholders, including insured parties, insurers, brokers, legal representatives, builders, contractors, and suppliers.
  • Verify and evaluate the financial aspects of claims, ensuring precise cost estimations and settlement calculations.
  • Provide expert guidance on the interpretation of insurance policies and the application of claims handling procedures.
  • Maintain an up-to-date understanding of current insurance policies, relevant legislation, and industry best practices.
  • Provide mentorship and training to Claims Technicians as required.

Claims Technician

McLarens
Auckland, New Zealand
07.2021 - 03.2023
  • Manage commercial and domestic insurance claims.
  • Investigate and report on insurance claims.
  • Negotiate claim settlements.
  • Liaise with insured parties, insurers, builders, and suppliers.
  • Verify the financial quantum of claims.
  • Conduct desktop assessments of claims.
  • Conduct site inspections for major loss claims in collaboration with the Loss Adjuster.

Claims Case Manager

Tower Insurance
Auckland, New Zealand
10.2018 - 07.2021
  • Deliver excellent customer service to Tower's customers.
  • Responsible for handling claims from lodgement to settlement.
  • Ensure payments are made in time, authorizing repairs up to my $10,000 delegated authority and quote on items accordingly.
  • Manage property, house and contents, motor (including boats & caravans), and commercial claims daily.

Sales Consultant

Brand Developers NZ LTD
Auckland, New Zealand
06.2018 - 09.2018
  • Support the team and Team Leader in exceeding performance metrics.
  • Conduct outbound calls to cold customers.
  • Provide account updates and offer relevant solutions.
  • Follow up with customers to ensure engagement.
  • Consistently achieve monthly targets with professionalism.

Inwards Team Member

Link2Services (Kmart Warehouse)
Auckland, New Zealand
11.2017 - 05.2018
  • Receiving the product at warehouse and placing it at the required location.
  • Scanning the products and stacking them to their specific store.
  • Creating Transfer orders and relocating the stock.
  • Devanning the containers and booking the stock for sale and management.

Area Manager - Sales

Way2Sales Force It Services PVT LTD
, India
04.2016 - 04.2017
  • Monitoring and developing the sales team to drive revenue.
  • Consistently meeting revenue targets.
  • Creating a better customer experience and retain customers.
  • Devising strategies to increase revenue and sales for the company.

Collections Representative

Jayaraj Chits PVT LTD
, India
08.2014 - 03.2016
  • Calling customers to ensure they are aware of their dues and answering any questions.
  • Receiving calls and providing information to inbound callers.
  • Creating a list for all accounts that are due collections.

Education

ANZIIF Diploma - Loss Adjusting

ANZIIF
true
01-2025

Post Graduate Diploma - International Business (Level 8)

Nelson Marlborough Institute of Technology
Auckland, New Zealand
01-2018

Bachelor of Commerce -

Indira College of Commerce And Science
Pune, India
01-2016

Skills

  • Policy interpretation
  • Claims investigation
  • Damage assessment and reporting
  • Attention to detail
  • Effective communication
  • Time management
  • Conflict resolution
  • Data analysis
  • Self-motivation
  • Team supervision and training
  • Pressure management
  • Customer service and sales
  • Planning and organization
  • Proficient in technology

Hobbies and Interests

  • Regularly work out and into body building
  • Scenic Photography
  • Experimenting with different cuisines

References

Available upon Request

Languages

English
Professional
Hindi
Professional

Affiliations

  • Regular workouts and bodybuilding
  • Traveling
  • Scenic photography
  • Experimenting with different cuisines

Timeline

Loss Adjuster

McLarens
04.2023 - Current

Claims Technician

McLarens
07.2021 - 03.2023

Claims Case Manager

Tower Insurance
10.2018 - 07.2021

Sales Consultant

Brand Developers NZ LTD
06.2018 - 09.2018

Inwards Team Member

Link2Services (Kmart Warehouse)
11.2017 - 05.2018

Area Manager - Sales

Way2Sales Force It Services PVT LTD
04.2016 - 04.2017

Collections Representative

Jayaraj Chits PVT LTD
08.2014 - 03.2016

ANZIIF Diploma - Loss Adjusting

ANZIIF

Post Graduate Diploma - International Business (Level 8)

Nelson Marlborough Institute of Technology

Bachelor of Commerce -

Indira College of Commerce And Science

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Akshay Nair