ALAN KUZHIKANNIYIL ALEX
Red Beach,AUK
Summary
Highly energetic hotel manager with more than 9 years of experience working in hospitality industry. Successful background with hotel providing unforgettable service to visitors and clients.
Overview
10
10
years of professional experience
Work History
Hotel Manager
Pearl Royal International Hotels And Resorts
03.2014 - 02.2024
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
Education
Bachelor of Commerce - Accounting
Mahatma Gandhi University
Kottayam,Kerala,INDSkills
- Guest complaint resolution
- Guest services management
- Guest Relations Management
- Cash Handling
- Staff Scheduling
- Hospitality
- Staff Supervision
- Reservations Management
- Food and Beverage Operations
- Telephone Etiquette
- Employee Development
- Property Management Systems
- Social media networking
- Travel Coordination
- Guest accommodations
- Promotions
- Rooms division management
- Computer Skills
- Hotel operations
- Teamwork and Leadership
Timeline
Hotel Manager
Pearl Royal International Hotels And Resorts
03.2014 - 02.2024
Bachelor of Commerce - Accounting
Mahatma Gandhi University
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