Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALAN KUZHIKANNIYIL ALEX

Red Beach,AUK

Summary

Highly energetic hotel manager with more than 9 years of experience working in hospitality industry. Successful background with hotel providing unforgettable service to visitors and clients.

Overview

10
10
years of professional experience

Work History

Hotel Manager

Pearl Royal International Hotels And Resorts
03.2014 - 02.2024
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.

Education

Bachelor of Commerce - Accounting

Mahatma Gandhi University
Kottayam,Kerala,IND

Skills

  • Guest complaint resolution
  • Guest services management
  • Guest Relations Management
  • Cash Handling
  • Staff Scheduling
  • Hospitality
  • Staff Supervision
  • Reservations Management
  • Food and Beverage Operations
  • Telephone Etiquette
  • Employee Development
  • Property Management Systems
  • Social media networking
  • Travel Coordination
  • Guest accommodations
  • Promotions
  • Rooms division management
  • Computer Skills
  • Hotel operations
  • Teamwork and Leadership

Timeline

Hotel Manager

Pearl Royal International Hotels And Resorts
03.2014 - 02.2024

Bachelor of Commerce - Accounting

Mahatma Gandhi University

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ALAN KUZHIKANNIYIL ALEX