Alba Pelucio Cobra-Waldron
Taupō
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Graduate with foundational knowledge in Pedagogy / Education, extra courses, workshops and conferences / seminars attendance also as a presenter, and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Has changed career to Mental Health Addiction and Disabilities, and also prepared to start a new career and make meaningful contributions with commitment and drive.
Overview
35
35
years of professional experience
Work History
Self-employed (Taupō, New Zealand)
Renaissance Group
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Owner
Wizard By Pearson
Caxambu And Baependi, Minas Gerais, Brazil
01.2020 - Current
- Directed business operations, ensuring alignment with strategic goals and enhancing overall performance.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Managed financial planning, budgeting, and forecasting to maintain fiscal health of the business.
- Cultivated relationships with suppliers and partners to optimize product sourcing and service delivery.
- Mentored staff, fostering professional growth and enhancing team capabilities within the organization.
- Analyzed market trends to identify new opportunities for expansion and innovation in services offered.
- Managed day-to-day business operations.
- Oversaw customer service initiatives, ensuring high satisfaction levels through effective problem resolution strategies.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Improved team productivity by introducing innovative project management tools and techniques.
- Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Community Support Facilitator
Progress to Health
Taupo And Hamilton, WKO
07.2019 - 08.2021
- Provided compassionate support to individuals with diverse needs, enhancing overall well-being and independence.
- Facilitated daily living activities, ensuring safety and comfort for clients in residential settings.
- Monitored client progress, documenting changes and reporting concerns to appropriate personnel.
- Developed engaging social activities that promoted interaction and improved quality of life for residents.
- Advocated for clients' rights, preferences, and dignity in all aspects of service delivery.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Promoted community integration by providing extensive physical, emotional and social support.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Documented client progress and communicated updates to care team, contributing to continuous improvement in service delivery.
- Improved client independence with structured life skills training.
- Encouraged clients to engage in physical activities, promoting healthier lifestyles and wellbeing.
- Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Documented client progress and activities in accordance with agency policies and procedures.
- Developed and maintained strong relationships with community resources for successful referrals.
- Developed and implemented individualized treatment plans for clients.
Support Worker
Enliven
Taupō, WKO
02.2018 - 06.2019
- Provided compassionate support to individuals with diverse needs, enhancing overall well-being and independence.
- Facilitated daily living activities, ensuring safety and comfort for clients in residential settings.
- Transported clients to appointments, shopping venues, and entertainment events according to determined schedule.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
Special Projects Specialist
Casa Thomas Jefferson (under a US State Department Grant)
Brasília, Brazil
08.2014 - 06.2016
- Company Overview: thomas.org.br
- Coordinating and supervising projects such as Youth Ambassador; English Immersion USA; Faculty Development Immersion Program (USA); Joint Portuguese & Culture Program; Faculty Exchange Program (USA); Library Development Program in the USA for Brazilian Binational Center Librarians; Joint internship Program; Public School Teachers Development Program and Public School Teachers Development Program; Special Topics in Brasilia; Youth Council Conferences; English Access Micro-scholarship Program in Brasilia and in Belo Horizonte (the latter being Minas Gerais state capital city).
EFL teacher to children, teenagers and adults
Casa Thomas Jefferson
Brasilia, Brazil
08.2004 - 06.2016
- Company Overview: thomas.org.br
- Other duties:
- - Spelling Bee Organizer
- - Extra activities for adult students organizer and school extra activities organizer
EFL Instructor to Teenagers and Adults
Brasas English School
Brasilia, Brazil
11.1997 - 07.2004
- Company Overview: www.brasas.com
EFL Instructor to Teenagers and Adults
Brasas English School
Rio de Janeiro, Brazil
03.1991 - 09.1997
- Company Overview: www.brasas.com
- Other duties: developer, coordinator, marketing and sales person, as well as the guide of the program BRASAS Field Trip to New York
EFL Instructor to Teenagers and Adults
Brasas English School
Niterói, Brazil
05.1990 - 02.1991
- Company Overview: www.brasas.com
Education
Bachelor Degree - Level 7 Pedagogy
Universidade Do Sul De Santa Catarina
Certificate - TEFL - Teacher Development Course (3 Years)
Casa Thomas Jefferson
Brasilia, Brazil06-2008
Bachelor of Arts - Letras (incomplete)
UERJ - Universidade Do Estado Do Rio De Janeiro
Rio De Janeiro, BrazilSkills
- Friendly, positive attitude, flexible and adaptable
- Teamwork and collaboration
- Customer service and excellent communication
- Problem-solving and time management
- Attention to detail, critical thinking
- Dependable and responsible
- Calm under pressure
- Active listening
- Decision-making and problem resolution
- Organization and time management
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Conferences and seminar as a presenter
- 47Th Annual International IATEFL Conference and Exhibition (2013) - Liverpool - UK
- “Long-lasting lexicon: the 3 Rs - review, revisit, recycle”
- BRAZ-TESOL Brasilia Chapter - One-Day Seminar (2012) - Brasilia Brazil
- 9th CTJ TEFL Seminar (2012) - Brasilia - Brazil
- “Long-lasting lexicon - the Whys and Hows of Teaching Vocabulary”
- 11th BRAZ-TESOL National Convention (2008) - Ceará - Brazil
- “Assessment: the End of the Means?’
- 6th CTJ TEFL Seminar (2008) - Brasilia - Brazil
- 10th BRAZ-TESOL National Convention (2006) - Brasilia - Brazil
- “Learning Styles and the Brain - A Neurolinguistics Approach to Language Acquisition”
- 4th CTJ TEFL Seminar (2005) - Brasilia - Brazil
- “Winning the War - operational tactics in the classroom”
- “Video Poject - an oral skills angle of vision”
Extra Workshops
- - 2005 - “Stories from the Heart” - Brasilia - DF
- - “New Eyes” - Brasilia - DF
- - 2008 - “Understanding the Properties of Different Task Types” - Brasilia - DF
- - 2009 - “Motivating Students through Extracurricular Activities” - Brasilia - DF
Certificates of Recognition
- - 2015 USBEAlumni Day - Brasilia - DF
- - Youth Ambassadors 2014 - Leadership and Coordination - Washington DC and Tulsa, Oklahoma - USA
- - Certificate of Achievement for Successful Participation in the Brazilian Youth Ambassador Program 2014 - Tulsa - Oklahoma - USA
- - Certificate of Completion Youth Ambassador Program 2014: 21 days of intensive English language immersion; 16 hours in leadership workshops; 8 hours in global issues workshops; at least 8 hours of community service work - US Department of State and World Learning - USA
- - Leadership in preparation of the 2014 USBEAlumni Day - Brasilia - DF
Timeline
Self-employed (Taupō, New Zealand)
Renaissance Group
01.2025 - Current
Owner
Wizard By Pearson
01.2020 - Current
Community Support Facilitator
Progress to Health
07.2019 - 08.2021
Support Worker
Enliven
02.2018 - 06.2019
Special Projects Specialist
Casa Thomas Jefferson (under a US State Department Grant)
08.2014 - 06.2016
EFL teacher to children, teenagers and adults
Casa Thomas Jefferson
08.2004 - 06.2016
EFL Instructor to Teenagers and Adults
Brasas English School
11.1997 - 07.2004
EFL Instructor to Teenagers and Adults
Brasas English School
03.1991 - 09.1997
EFL Instructor to Teenagers and Adults
Brasas English School
05.1990 - 02.1991
Bachelor Degree - Level 7 Pedagogy
Universidade Do Sul De Santa Catarina
Certificate - TEFL - Teacher Development Course (3 Years)
Casa Thomas Jefferson
Bachelor of Arts - Letras (incomplete)
UERJ - Universidade Do Estado Do Rio De Janeiro