Open To Work
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Aleisha Tosswill
Call Centre Operator / Support worker
Moera Lower Hutt,Wgtn
Summary
Dynamic communicator with extensive experience, excelling in incident evaluation and operational support. Proven ability to gather critical information by way of empathy, understanding and good questioning. Recognized for exceptional interpersonal skills and skillful call control.
Alternatively seeking work in a support worker role. I combine empathy, patience, and strong listening skills. My experience gained with supporting my Grandparents with patience supporting safe independent living. I responded calmly to changing needs, and providing reassurance, emotional support, and day-to-day assistance.
Overview
26
26
years of professional experience
Work History
Communicator
NZ Police
Wellington
05.2000 - Current
- Evaluated and recorded incidents threatening public safety or order to ensure timely response for the New Zealand Police.
Operational Support Desk
NZ Police
Wellington
01.2022 - 01.2024
- Followed up with informants to gather critical information on urgent events, facilitating timely decision-making.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Dispatcher
NZ Police
Wellington
01.2016 - 01.2019
- Received and prioritized incoming emergency calls for police assistance.
- Coordinated dispatch of law enforcement units to various incidents.
- Maintained accurate records of all dispatched calls and responses.
- Coordinated events by prioritizing needs and managing attendance.
Customer Services
Danzas
Auckland
01.1999 - 01.2000
- Maintained records of customer services and preferences to enhance personalized service.
- Maintained accurate records of customer services provided in the salon's computer system.
- Updated clients on shipping orders via phone and email, ensuring awareness of order details and arrival date changes.
- Implemented third-party APIs to enhance customer services.
Inward Sea freight Operations
Merz and Associates
Auckland
01.1997 - 01.1999
- Prepared and submitted documentation for client pick-up and lodgement of delivery orders. Managed documentation and delivery details to ensure accuracy and compliance. Coordinated container packing to enhance delivery process efficiency.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Freight clerk
Profile International Ltd
- Completed documentation for freight jobs and export shipments, ensuring timely processing of ship delivery orders and invoices.
Room Attendant, Ordertaker, Concierge
Pan Pacific Hotel
Auckland
01.1990 - 01.1993
Education
Certificate - Travel Studies
Auckland Institute of Technology
Auckland01-1994
National Cert - Business - Travel
Auckland Institute of Technology
Auckland01-1990
Cert - Commercial Studies
Auckland Institute of Technology
Auckland01-1988
Skills
- Information gathering
- Customer service
- Problem-solving
- Adaptability under pressure
- Effective communication
- Dependable teamwork
- Team collaboration
- Reliability
- Continuous improvement
- Cross-cultural communication
- Interpersonal skills
- Empathy and understanding
Personal Information
- Date of Birth: 1969-07-13
- Driving License: BL783109
Hobbies
Mosaic terracotta pots Horse riding, music scrap booking enjoy card and board games, cooking and gardening
Work Preference
Job Search Status
Open to workWork Type
Full TimeTimeline
Operational Support Desk
NZ Police
01.2022 - 01.2024
Dispatcher
NZ Police
01.2016 - 01.2019
Communicator
NZ Police
05.2000 - Current
Customer Services
Danzas
01.1999 - 01.2000
Inward Sea freight Operations
Merz and Associates
01.1997 - 01.1999
Room Attendant, Ordertaker, Concierge
Pan Pacific Hotel
01.1990 - 01.1993
Freight clerk
Profile International Ltd
Certificate - Travel Studies
Auckland Institute of Technology
National Cert - Business - Travel
Auckland Institute of Technology
Cert - Commercial Studies
Auckland Institute of Technology