Aleisha Twigden
Sandringham,Auckland
Summary
I am an experienced Beauty Therapist with over 6 years experience in the industry. Specialising in a variety of treatments such as brows, lashes, facial massage, body waxing and laser treatments. I've gained skills in front desk operations, appointments, handling a high volume of calls, emails and in person enquires with strong communication and time management skills. I'm confident working in a face-paced environment while maintaining high standards and great customer service.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Qualified Brow Technician
For You Studio
Ponsonby , Auckland
01.2025 - Current
- Performed customised brow shaping and colour depending on clients wants and needs
- Delivered lash lifts and lash tints exceeding clients expectations
- Conducting detailed client consultations to assess clients needs
- Maintained hygiene and sanitation around work area
- Managed time effectively to accommodate high volume of clients
- Independently sourced and introduced my own treatment line within the business contributing to the overall business sales
- Built and maintained strong client relationships supporting long term client loyalty
- Managed bookings and appointment scheduling
- Managed stock tracking and organisation to support daily operations
- Responded to client enquiries via phone, email, and in person
- Handled daily payments, card transactions and end of day duties
Qualified Facial Trainer
Face Gym
Chelsea, London
01.2024 - 12.2024
- Used advanced tools and techniques to help improve skin appearance
- Delivered facial workouts using skills such as massage, and lymphatic drainage which helps with sculpting, lifting and tightening of the facial features
- Educated clients on tools being used and adapted treatment to meet individual goals
- Built strong client relationships
- Recommended skincare and products based on clients needs
- Managed front-desk operations including bookings, cancellations, and rescheduling appointments
- Assisted with training new team members
- Responded professionally and directed enquiries appropriately
- Handled client enquiries and concerns while maintaining confidentiality and customer satisfaction helping with client retention
- Ensured I was always prepared by checking client's medical history prior to treatment to ensure safety protocols are followed.
Waxing/Laser Technician
Strip Hair Removal Experts
Chelsea, London
09.2022 - 11.2023
- Performed full body waxing including Brazilian, bikini, facial and body waxing
- Ensure client comfort and privacy
- Maintained a sterile and safe treatment environment for clients
- Assessed client needs to recommend appropriate treatment plans
- Provided exceptional customer service to enhance client satisfaction experience
- Set up rooms, equipment and stations for clients and restocked areas between appointments
- Helped front desk with appointments, scheduling and product sales
Brow Specialist/Laser Technician
OFF & ON
Newmarket
12.2018 - 12.2021
- Performed advanced laser treatments (hair removal, pigment correction)
- Conducted thorough client consultation
- Maintained client records, treatment notes and progress
- Operated medical grade laser equipment
- Provided pre and post care
- Educated clients on treatment plans and conducted thorough skin analysis to determine machine settings
- Performed brow shaping and tinting customised to each client
Education
Beauty Therapy Level 3 -
Premier Institute If Education
NewmarketSkills
- Client Consultation
- Flexibility and adaptability
- Strong client relations and retention
- Scheduling coordination
- Inventory control
- Product knowledge
- Time management
- Staff training
References
References available upon request.
Timeline
Qualified Brow Technician
For You Studio
01.2025 - Current
Qualified Facial Trainer
Face Gym
01.2024 - 12.2024
Waxing/Laser Technician
Strip Hair Removal Experts
09.2022 - 11.2023
Brow Specialist/Laser Technician
OFF & ON
12.2018 - 12.2021
Beauty Therapy Level 3 -
Premier Institute If Education