Alesha Kingham

During my time at Brightside, I have been in various roles. Customer Service Representative, Claims administrator, Senior claims administrator, Sales support, Sales coordinator and Business Support Manager.

• Act in an advisory and support role, representing operational needs to key teams such as Sales, HR, Marketing, Finance, and Compliance.
• Manage workflow under time, complexity, and resource constraints with professionalism and optimism.
• Support business change by engaging stakeholders, translating new information into tangible outcomes, and fostering inclusivity.
• Coordinate and deliver internal and external business events that exceed stakeholder expectations.
• Prepare meeting agendas, business papers, and minutes to a high professional standard.
• Develop systems and procedures to improve accuracy, timeliness, and presentation of business outputs.
• Assist with business budgets, promotions, and event cost management.
• Drive team engagement through open communication, collaboration, and trust-building.
• Coordinated sales activities and managed client inquiries to maintain high customer satisfaction.
• Presented product features and benefits effectively to potential clients during workshops.
• Established strong relationships with key business customers to promote long-term partnerships.
• Managed claims efficiently, ensuring timely resolutions and customer satisfaction.

• Managed customer claims and escalations with empathy, accuracy and efficiency.
• Collaborated with assessment and processing teams to resolve complex inquiries and maintain service standards.
• Guided clients through earthquake recovery processes and available assistance programs.
• Coordinated disaster response plans with local agencies and emergency services personnel.

• Delivered high-quality customer service and front desk support.
• Provided care and supervision within the holiday programme for children.
• Trained new staff on customer service protocols and operational procedures.
• Answered customer inquiries and provided accurate information regarding products and services.
• Assisted customers with inquiries and provided information about pool facilities.
• Processed memberships and bookings using the facility's management software.
• Maintained cleanliness and organization of shared spaces at the pools.
• Conducted safety checks and ensured compliance with health regulations.