Alexander Hapuku
Abbotsford,Gisborne
Summary
Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
5
5
years of professional experience
Work History
Human Resource Advisor
Te Runanga O Ngati Porou
Outer Kaiti , Gisborne
07.2023 - 06.2024
- Assisted the HR Manager with developing training programs for new and existing employees.
- Collaborated with other departments to ensure compliance with local laws and regulations regarding employment practices.
- Monitored trends in human resources best practices and recommended updates to current policies.
- Resolved employee complaints in an efficient manner while maintaining positive working relationships between staff members.
- Administered benefits programs such as health insurance, retirement plans and vacation and sick leave policies.
- Coordinated exit interviews upon termination of employees.
- Implemented organizational changes to improve efficiency within the Human Resources department.
- Maintained accurate records of employee data using HR software systems.
- Developed and implemented recruitment strategies to attract qualified candidates for various positions.
- Developed job descriptions for all positions within the company.
- Assisted in the development of compensation packages that meet market standards.
- Advised senior management on best practices for managing a diverse workforce.
- Provided advice to managers on a wide range of topics including personnel policies, procedures and labor legislation.
- Managed employee relations issues such as performance management, disciplinary action and grievances.
- Facilitated onboarding processes for new hires by providing orientation materials and conducting orientation sessions.
- Conducted recruitment process, including job postings, phone screens and in-person interviews.
- Prepared or maintained employment records using human resources management system software.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Hired employees and processed hiring-related paperwork.
Courier Driver
Eastlite
Elgin , Gisborne
08.2022 - 06.2023
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Checked contents of shipment against shipping documents prior to leaving warehouse.
- Provided excellent customer service by answering questions about delivery status.
- Reported any accidents or incidents involving self or others immediately following incident.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Adhered to traffic laws while operating company vehicle according to DOT regulations.
- Operated pallet jacks to move large parcels across warehouses and facilities.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Assessed size, weight, and special handling requirements of each package.
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Performed regular maintenance checks on vehicles including oil changes and tire rotations.
- Communicated with customers to coordinate delivery times.
- Loaded and unloaded cargo from trucks, vans, and containers.
- Delivered items to residential addresses within specified time frames.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
- Documented pickups and deliveries and submitted reports after shift.
Operations Security Manager
Allied Secuity
Mayfair , Hastings
08.2021 - 08.2022
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Directed recruitment, hiring, and training of new staff members.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Branch Manager
NZ Labour Hire
Mayfair , Hastings
10.2021 - 05.2022
- Developed strategies to increase customer satisfaction and loyalty.
- Assisted in onboarding activities such as background checks, orientation sessions.
- Regularly monitored progress of active searches against set timelines.
- Utilized social media networks for sourcing passive job seekers.
- Provided feedback during post-interview debriefs with hiring managers.
- Managed applicant tracking systems including inputting candidate data into the system.
- Sourced suitable external recruiters or agencies when necessary.
- Developed and maintained relationships with hiring managers to understand their needs and preferences.
- Conducted reference checks for shortlisted candidates.
- Participated in team meetings providing updates on recruitment activity status.
- Researched competitive salary data for use in job offers.
- Analyzed labor market trends to identify potential sources of talent.
- Drafted job postings for clients, posted them on various online platforms, and screened resumes.
- Coordinated interview schedules between hiring managers and applicants.
- Conducted initial phone interviews with potential candidates to assess their skills and qualifications.
- Maintained accurate records of all applicants' information throughout the recruitment process.
- Managed and updated recruitment ATS and CMS software.
- Organized applicant drug tests and obtained results.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Prepared or maintained employment records using human resources management system software.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Conducted exit interviews and completed employment termination paperwork.
Brach Manager
Remarkable Labour
Mayfair , Hastings
10.2019 - 09.2021
- Conducted interviews with potential candidates to determine their qualifications, skills, and job fit.
- Maintained relationships with external vendors such as staffing agencies and universities for talent acquisition purposes.
- Managed the onboarding process of new hires, ensuring a smooth transition into the organization.
- Monitored compliance with employment laws and regulations related to human resources activities.
- Tracked changes in labor legislation impacting recruitment operations at local, state, or federal level.
- Participated in industry networking events to build relationships with potential candidates.
- Assisted in developing innovative sourcing techniques such as social media campaigns or referral programs.
- Evaluated applicant tracking systems software solutions for use by the agency.
- Developed and executed recruitment strategies to source qualified candidates for open positions within the agency.
- Collaborated with hiring managers to review resumes and select suitable applicants.
- Researched salary ranges based on market conditions for various roles within the organization.
- Identified opportunities for improving efficiency in recruitment processes through automation technologies.
- Developed job descriptions according to current industry standards and trends.
- Reported on workplace health and safety compliance to superiors.
- Handled employee discipline and termination to address policy infractions.
- Developed employee orientation and training programs for new hires.
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled random drug testing for employees to diminish regularity risks.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Assisted other branches when needed during peak periods or special projects.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Managed staff scheduling, hiring and training processes.
Education
Post Gradutate Diploma - Human Resources And Project Management
EIT
Napier02-2016
Diploma - Sport And Recreation
EIT
Napier02-1997
Skills
- Diversity and Inclusion
- Exit Interviews
- Workforce Planning
- Career Development
- Talent Acquisition
- Succession Planning
- Compensation and benefits
- Employee Retention
- Labor Relations
- Recruitment Strategies
- Benefits Administration
- Employee Relations
- Background Checks
- Organizational Development
- Payroll Administration
- Onboarding and Orientation
- Policies implementation
- Employment Recordkeeping
- Work Complaint Handling
- New Hire Onboarding
- Candidate Sourcing
- Procedure Compliance
- Pre-Employment Screening
- Retention management
- Drug Testing
- Human Resources Support
- Recruitment
- Performance Appraisal
- Contract Negotiation
- In-Person and Telephone Interviewing
- HRIS applications proficient
- Microsoft Office
- Team Collaboration
- Self Motivation
- Effective Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request.
References
References available upon request.
Timeline
Human Resource Advisor
Te Runanga O Ngati Porou
07.2023 - 06.2024
Courier Driver
Eastlite
08.2022 - 06.2023
Branch Manager
NZ Labour Hire
10.2021 - 05.2022
Operations Security Manager
Allied Secuity
08.2021 - 08.2022
Brach Manager
Remarkable Labour
10.2019 - 09.2021
Post Gradutate Diploma - Human Resources And Project Management
EIT
Diploma - Sport And Recreation
EIT
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