Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alexander MacLennan

Napier City

Summary

Dynamic retail assistant with proven expertise at Lighting Depot and Bluff Hill Takeaways, excelling in customer service and effective communication. Recognised for enhancing customer satisfaction through efficient order processing and maintaining an inviting store environment. Skilled in POS operation and adept at multitasking, ensuring smooth operations during peak hours.

Overview

2
2
years of professional experience

Work History

Retail Assistant

Lighting Depot (Family Owned)
07.2023 - Current
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed inventory with accuracy, ensuring optimal product levels and minimising stock discrepancies.
  • Only work on holidays

Retail Assistant

Bluff Hill Takeaways
09.2023 - 02.2024
  • Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Maintained cleanliness and organisation of store, creating welcoming environment for customers.
  • Supported team members during peak hours to ensure smooth store operations.
  • Created inviting environment for customers by maintaining store organisation and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Crafted milkshakes to order, ensuring high-quality presentation and taste to enhance customer satisfaction.

Education

No Degree -

St Johns College
Hastings, NZ

Skills

  • Customer service
  • Customer assistance
  • Patience and empathy
  • Time management capabilities
  • Cash register operation
  • POS system operation
  • Order processing
  • Payment processing
  • Multitasking
  • Effective communication
  • Product restocking
  • Order fulfillment

Languages

Japanese
Elementary
English
Native or Bilingual

Timeline

Retail Assistant

Bluff Hill Takeaways
09.2023 - 02.2024

Retail Assistant

Lighting Depot (Family Owned)
07.2023 - Current

No Degree -

St Johns College

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Alexander MacLennan