Psyhology
Naomi Stratford
Customer Service Expert
Christchurch,New Zealand
Summary
Dependable self-starter with 10+ years of experience in customer service environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to continually learn, grow and excel, both personally and professionally.
Overview
3
3
years of post-secondary education
8
8
years of professional experience
Work History
Retail Assistant
Vape Crew
Christchurch, Canterbury
04.2018 - 07.2020
Customer Service
Inventory Control and Ordering
Social Media Management
Online Customer Support (Email/Social Channels)
Opening/Closing Keyholder Responsibilities
Self sufficiency and Time Management
Business/Product Promotion
Sales and Cash Handling
Setting up and demonstrating use of vaporizers
Adding liquid nicotine to e-juice
Cleaning
Retail Assistant
Vapourium
Christchurch, Canterbury
08.2017 - 04.2018
Customer Service
Social Media Management
Opening/Closing Keyholder Responsibilities
Self sufficiency and Time Management
Business/Product Promotion
Sales and Cash Handling
Problem Solving and Troubleshooting
Stocktake
Setting up and demonstrating use of vaporizers
Cleaning
Checkout Operator
Pak’n’Save
Christchurch, Canterbury
07.2017 - 10.2017
Customer Service
Business/Product Promotion
Sales and Cash Handling
Cleaning
Customer Service Representative and Barista
BP Connect/Wild Bean Cafe
Christchurch, Canterbury
03.2015 - 12.2016
Customer Service
Sales and Cash Handling
Stocktake
Cafe food prep/cooking/decorating
Barista coffee making
Cleaning
Self development and learning via online Modules
Team Member/Salary Shift Manager
Burger King
Christchurch, Canterbury
10.2013 - 12.2014
Customer Service
Opening/Closing Keyholder Responsibilities
Staff training and ongoing skill development
Sales and Cash Handling
Inventory Control and Ordering
Leadership and responsibility towards reaching targets
Continual observation of KPIs
Brainstorming ideas for gaining sales
Running shifts with 3-12 staff
Cleaning
Crew Member
McDonalds
Oamaru
01.2012 - 12.2013
Customer Service
Self development and learning via online Modules
Sales and Cash Handling
Cleaning
Education
- Secondary Education
Dunstan High School
Alexandra 01.2006 - 10.2008
- Precognitive Communication Training
DOTS Communication
Alexandra 08.2009 - 08.2009
Work Experience - Early Childhood Education
Terrace Kindergarten
Alexandra 02.2009 - 02.2009
- Pre-Employment Development Course
Malcam Trust
Dunedin 08.2010 - 11.2010
- First Aid Certification
Red Cross
Christchurch 03.2014 - 03.2014
- Basic Management Training
Burger King
Christchurch 04.2014 - 04.2014
- Food Safety Certification
ServSafe
Online-Based 01.2014 - 05.2014
Skills
POS systems
Interests
Mental Health
Self Development
Graphic Design
Blogging
Creative Writing
Reading
Movies and Music
Animals
Criminology
Law
Event Planning
Mindfulness
Human Nature
Travelling
Interior Design
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
Personal and/or Professional References -
Contact information available upon request.
Timeline
Retail Assistant
Vape Crew
04.2018 - 07.2020
Retail Assistant
Vapourium
08.2017 - 04.2018
Checkout Operator
Pak’n’Save
07.2017 - 10.2017
Customer Service Representative and Barista
BP Connect/Wild Bean Cafe
03.2015 - 12.2016
- Basic Management Training
Burger King
04.2014 - 04.2014
- First Aid Certification
Red Cross
03.2014 - 03.2014
- Food Safety Certification
ServSafe
01.2014 - 05.2014
Team Member/Salary Shift Manager
Burger King
10.2013 - 12.2014
Crew Member
McDonalds
01.2012 - 12.2013
- Pre-Employment Development Course
Malcam Trust
08.2010 - 11.2010
- Precognitive Communication Training
DOTS Communication
08.2009 - 08.2009
Work Experience - Early Childhood Education
Terrace Kindergarten
02.2009 - 02.2009
- Secondary Education
Dunstan High School
01.2006 - 10.2008
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