Alexandria Franklin
Auckland,AUK
Summary
Personable and dedicated, with customer service experience in both hospitality and retail environments. Adaptable to fast-paced, high-pressure settings while remaining-self motivated and efficient during quieter periods. Comfortable working independently or as part of a team, with strong interpersonal skills, attention to detail, and focus in creating a welcoming environment.
Overview
2
2
years of professional experience
Work History
Retail Assistant
RAW Food Market
02.2024 - 01.2025
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise and clearly labelling items.
- Maintained tidy and organised store environment to comply with cleanliness standards.
- Assisted in training new employees.
Hospitality Assistant
Wild Estate
01.2023 - 02.2024
- Delivered food and beverages quickly and accurately during high-pressure, fast-paced service periods.
- Assisted in the setup and execution of functions and events
- Utilised strong communication skills to resolve customer issues while maintaining professionalism
- Ensured compliance with safety regulations by regularly inspecting facilities for potential hazards or violations.
- Helped customers with dietary restrictions, allergies and intolerances by coordinating with kitchen staff to provide safe and suitable meal alternatives.
Education
Diploma in Business: Degree Transition Pathway -
Auckland University of Technology
Auckland, NZ11-2027
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Adaptability and resilience
- Strong interpersonal skills
- Friendly and helpful
- Attention to detail
Accomplishments
- Achieved an Excellence endorsement in both NCEA Level 2 and 3.
- Was selected for the Pat Hanly Creativity Awards at the Auckland Art Gallery
Languages
English
Native or Bilingual
Indonesian
Limited Working
Timeline
Retail Assistant
RAW Food Market
02.2024 - 01.2025
Hospitality Assistant
Wild Estate
01.2023 - 02.2024
Diploma in Business: Degree Transition Pathway -
Auckland University of Technology
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