Alieta Amituanai

Identified opportunities and found solutions for continuous improvement
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Established team priorities, maintained schedules and monitored performance
Evaluated employee performance and conveyed constructive feedback to improve skills
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
Supervised operations staff and kept employees compliant with company policies and procedures
Managed and motivated employees to be productive and engaged in work
Accomplished multiple tasks within established timeframes
Maintained professional, organized, and safe environment for employees and patrons
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Cross-trained existing employees to maximize team agility and performance
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals

• Mentored new hires, resulting in stronger staff development and increased productivity
• Analyzed team performance and identified opportunities for additional training
• Delivered instructional presentations on equipment use, focusing on efficiency and safety
• Supported productivity increase and business growth through new hire training and mentoring
• Scheduled and taught in class and online courses to increase learning opportunities
• Provided coaching and mentoring to employees

• Monitored activities and supporting systems to meet compliance regulations
• Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods
• Resolved issues efficiently and built excellent client rapport, which led to enhanced customer satisfaction ratings
• Monitored staff organization and suggested improvements to daily functionality
• Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards
• Recorded, analyzed, and distributed statistical information

• Provided technical expertise and recommendations to improve systems and processes, establish cost savings and increase productivity
• Maintained client and company confidence by keeping records confidential and secure to avoid data breach risks
• Fostered positive relationships with team members to improve company culture and increase productivity
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings
• Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients

• Followed quality standards and procedures to minimize errors and maximize customer satisfaction
• Developed and implemented quality assurance improvements
• Rejected materials, components and finished products and documented reasons
• Inspected set sample of products for defects and compliance with design standards
• Provided observations, took measurements, and performed tests at various stages according to quality control plan
• Evaluated quality problems and performed assessments to identify and resolve issues

• Printed labels, packaged boxes, and loaded into outbound containers
• Pulled orders quickly to maintain demanding productivity goals
• Took on extra hours and shifts during busy periods to meet tight shipping deadlines
• Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system
• Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment
• Scanned packages and boxes and moved to loading dock for shipment
• Worked fast to meet assigned daily picking quotas
• Protected materials for transport by correctly packaging products in boxes and crates