Cassia Waiariki
Hastings
Summary
Dependable all-rounder with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
Work History
Integrated Services Case Manager - PTMT
Ministry Of Social Development - Work And Income NZ
10.2022 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.\
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Administration Assistant
Te Tipu Whenua O Pā Harakeke
07.2019 - Current
- Produced highly accurate internal and external letters and memoranda.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Consulted with manager on departmental policies and projects.
- Composed internal and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Recorded expenses and maintained accounting records.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Performed research to collect and record industry data.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Maintained daily reports and advised executive leaders in decision-making processes.
- Created detailed expense reports and requests for capital expenditures.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Coordinated, scheduled and arranged business meetings and travel calendars.
- Interacted with customers by phone, email or in-person to provide information.
- Completed clerical tasks such as filing, copying and distributing mail.
Call Center Operator
Hawkes Bay District Health Board
06.2017 - 07.2019
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Sought ways to improve processes and services provided.
Restaurant Manager
Burger Bro?
08.2014 - 01.2016
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations and procedures.
- Interacted positively with customers while promoting hotel facilities and services.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Reconciled cash and credit card transactions to maintain accurate records.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Controlled purchases and inventory by negotiating prices and contracts with over 8 vendors.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Carefully interviewed, selected, trained and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Organized special events in restaurant, including receptions, promotions and corporate luncheons.
Education
Bachelor of Arts - Māori Knowledge
Massey University
Palmerston North, MWT06.2024
Certificate - Te Reo Māori Level 5
Te Wananga O Raukawa
Otaki, WGN12.2021
Certificate - Te Reo Māori Level 4
Te Wananga O Raukawa
Otaki, WGN12.2020
Diploma - Business
Eastern Institute of Technology
Taradale, HKB04.2020
Certificate - Small Business Management
Te Wananga O Aotearoa
Heretaunga04.2019
High School Diploma -
Flaxmere College
Pā Harakeke, Heretaunga12.2007
Skills
- Resource Coordination and Allocation
- Professional and Courteous
- Strong Organizational Skills
- Microsoft Office Suite
- Meticulous Attention to Detail
- Multitasking and Time Management
- Document and File Management
- Appointment Coordination
- Judgment and Decision Making
- Accounting and Bookkeeping
- Business Administration
- Writing and Editing Skills
- Customer Service
- Clear Communication
- Relationship Building
- Spreadsheet Tracking
- Critical Thinking
- Reception Duties
- Data Entry
- Fast Learner
- Problem Solving
- Social Media Updating
- Payment Distribution
- Document Sorting
- Inventory Oversight
- Calendar Management
Timeline
Integrated Services Case Manager - PTMT
Ministry Of Social Development - Work And Income NZ
10.2022 - Current
Administration Assistant
Te Tipu Whenua O Pā Harakeke
07.2019 - Current
Call Center Operator
Hawkes Bay District Health Board
06.2017 - 07.2019
Restaurant Manager
Burger Bro?
08.2014 - 01.2016
Bachelor of Arts - Māori Knowledge
Massey University
Certificate - Te Reo Māori Level 5
Te Wananga O Raukawa
Certificate - Te Reo Māori Level 4
Te Wananga O Raukawa
Diploma - Business
Eastern Institute of Technology
Certificate - Small Business Management
Te Wananga O Aotearoa
High School Diploma -
Flaxmere College
Similar Profiles
Alieta AmituanaiAlieta Amituanai
Service Center Manager at Ministry Of Social Development - Work And Income NZService Center Manager at Ministry Of Social Development - Work And Income NZ
Che HoupapaChe Houpapa
2IC, Manager Client Service Operations (Acting) at Ministry Of Social Development - Work And Income NZ2IC, Manager Client Service Operations (Acting) at Ministry Of Social Development - Work And Income NZ
Fetu PeniFetu Peni
Case Manager at Ministry Of Social Development - Work And Income NZCase Manager at Ministry Of Social Development - Work And Income NZ