Alison Hearn
Paeroa,WKO
Summary
Experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Having welcomed my first child almost 2 years ago, I am eager to rejoin the workforce. My passion lies in customer service, an area where I excel and find the most fulfillment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Optical Dispensing Assistant
OPSM
10.2021 - 04.2022
- Fostered strong relationships with customers through follow-up communications that ensured satisfaction, encouraged repeat business, or provided additional support if any concerns arose before purchase.
- Streamlined the dispensing process by efficiently measuring, fitting, and adjusting eyewear for optimal comfort and visual acuity.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on specific needs and preferences.
- Demonstrated expertise in various lens types, coatings, materials, and designs to provide comprehensive education for customers during their selection process.
- Expedited order fulfillment by promptly coordinating deliveries between suppliers, laboratories, and store locations when necessary.
- Conducted thorough quality checks on incoming shipments of frames, lenses, or other optical components before adding them into the inventory.
Factory Production Worker
Fond Foods
03.2020 - 10.2021
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Ensured products met company standards through quality control inspections, resulting in fewer returns or defects.
- Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
- Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
Traffic Controller
On Time Management
01.2019 - 02.2020
- Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
- Assembled signs and cones to direct traffic through construction sites.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Routed traffic around construction sites for worker and driver safety.
Call Center Representative
CCB Media Group
01.2017 - 12.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Used multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Exceeded daily outbound call quotas while maintaining high levels of customer satisfaction and engagement.
Education
High School Diploma -
ET Australia
Central Coast12.2016
Skills
- Work Order Preparation
- Health code compliance
- Ability to remain calm under pressure
- Time management skills
- Excellent communication
- Fast learner
Certification
- Small Business Cert II online - (New Zealand)
- Hospitality Cert III - (Australia)
- RSA & RCG - (Australia)
- First Aid Course - (Australia)
References
- OPSM Thames -Sam 078686509
- FondFoods -Daniel 02108718752
- OTM -Corey 0275851281
Timeline
Optical Dispensing Assistant
OPSM
10.2021 - 04.2022
Factory Production Worker
Fond Foods
03.2020 - 10.2021
Traffic Controller
On Time Management
01.2019 - 02.2020
Call Center Representative
CCB Media Group
01.2017 - 12.2018
High School Diploma -
ET Australia
- Small Business Cert II online - (New Zealand)
- Hospitality Cert III - (Australia)
- RSA & RCG - (Australia)
- First Aid Course - (Australia)
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