ALITI BIU
Suva
Summary
Knowledgeable Desired Position with solid background in lending and financial services. Proven ability to build strong client relationships and provide effective financial solutions. Demonstrated proficiency in risk assessment and loan processing.
Experienced Loan Officer adept at assessing customer needs, providing suitable products and guiding customers through loan process. Handles complex financial transactions using in-depth knowledge of loan products, services and lending regulations. Develops strong customer relationships by providing excellent service.
Overview
12
12
years of professional experience
Work History
Lender role
Instant Finance
08.2023 - Current
- Process customer service transactions and documents
- Undertake disclosure in accordance with company guidelines
- Promote company services and products
- Handle first level customer complaints
- Maintain accurate records of customer service transactions
- Document storage in line with company policy and instructions
- Perform General Lending role
Smart Business (SME) attaché
Bank of the South Pacific (BSP-Fiji), Lautoka
02.2025 - 07.2025
- Attending to customers queries
- Updating arrears report
- Send and receive emails
- Attending to phone calls
- Advertising smart business products through callouts and visiting customers businesses
- Printing of offer letter and assist customer in signing
- Assist personal bankers
- Assist customer service officers
- Update of file reviews
Teller / Customer Service
Westpac Banking corporation (Fiji)
07.2018 - 04.2023
- Customer service rep
- Conduct Customer Withdrawal and deposit transactions
- Relieve Head Teller Role
- Conduct Team Meetings when assigned
- Being informative of Bank products
- General Customer Enquiries
- Perform assigned Duties
- Assist with community Work
Part Time sales/Cashier & Credit control
Courts Fiji Limited (Nadi)
08.2013 - 01.2014
- Customer service – mostly dealing with sales
- Handling of cash, receiving payments and accepting of customers cash purchases
- Opening of new customers accounts
- Update customers’ accounts
- Attending to customers queries
Education
Diploma - Banking
Fiji National University
01.2021
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Korovuto college
01.2008
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Korovuto primary
01.2001
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Navesi primary
01.2000
Skills
- Documentation review
- Credit analysis
- Cash flow analysis
- Loan origination
- Financial assessment
- Repayment capacity
- Team player
- Customer service-focused
- Friendly
- Cash handling
- Loan servicing
- Relationship building and management
- Consumer lending
- Banking
- Client relations
- Risk management assessments
- Financial services
- Loans
- Sales expertise
- Financial transactions expertise
- Cash handling expert
- Collections proficiency
Personal Details
Language: English, Fijian
Personal Details
- Place of Birth: Tavua Maternity Unit
- Marital Status: Married
- Race: Fijian
- D.O.B: 12th August, 1989
Timeline
Smart Business (SME) attaché
Bank of the South Pacific (BSP-Fiji), Lautoka
02.2025 - 07.2025
Lender role
Instant Finance
08.2023 - Current
Teller / Customer Service
Westpac Banking corporation (Fiji)
07.2018 - 04.2023
Part Time sales/Cashier & Credit control
Courts Fiji Limited (Nadi)
08.2013 - 01.2014
Diploma - Banking
Fiji National University
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Korovuto college
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Korovuto primary
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Navesi primary
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