Ally Kelleher

• Key focus to lead and inspire the sales team to consistently give customer Obsessed service.
• Cultivated and grew stronger relationships with key service providers to support high growth areas, increasing confidence with in the sales and account management teams.
• Collaborated with store managers, sales, marketing and all other internal customer teams to meet & achieve our group goals as a Team.
• Developed and implemented successful new sales strategies to drive growth and made significant changes in how we target and how we deliver better services. These changes have created growth in customer satisfaction & loyalty.
• Engaged in product training, raising consumer awareness, highlighting successes and yet still recognizing where we could do better.
• Identified opportunities for improvement and created positive action plans to capitalize on those new opportunities.
• Resolved key operational issue by collaborating with key team players across the business.
• Trained and mentored sales personnel to apply best practices, techniques, procedures & processes to create a solid foundation of consistency & accuracy to take the business to the next level of success for all stakeholders.
• Worked tirelessly to network across the team & all stakeholders to build a ONE team culture.
• Implemented systems and procedures to reduce inefficiencies and expenditure

• Startup Business that grew 10 fold in 5 years.
• Hands on Manager day-to-day business operations, including accounting, finance, HR, marketing and public relations
• Relationship focused, consult with customers to assess needs and wants
• Up-to-date administrative process systems to ensure optimal operational conditions
• Building client relationship, including retention and securing new clients
• Enhance and develop in-house system, policy, health and safety and manuals
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Recruit, hire and train personnel, working to establish key internal functions and outline scope of positions for the organizations needs.
• Maximize efficiency by coaching and mentoring personnel on industry practices, company procedures and technology.
• Enhance operational efficiency and productivity by implementing job management software, focusing on individual training including the development of training modules and systems.
• Supervise and optimize business policies to maintain consistency and high-quality standards across industry operations.
• Lead staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Cross-trained existing employees to maximize team agility and performance
• Onboarded new employees with training and new hire documentation
• Developed and maintained relationships with customers and suppliers through account development
• Established team priorities, maintained schedules and monitored performance
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions

In amongst that day to days needs of raising a family, I worked part time for many years in a variety of different roles that included running a successful Homestay in Central Otago that I loved, Office Manager for Benger Drinks Co. to diversifying into Real Estate as a sales person. Providing exceptional customer service experience has always been at the forefront of any position I held.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provided primary customer support to internal and external customers.
• Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
• Applied basic sales strategy to engage customers and present solutions to suit individual needs.
• Resolved concerns with products or services to help with retention and drive sales.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions