Amber Bird
Wellington,NZ
Summary
I am a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hip Hop Teacher
Fiona Haines
- Practiced leadership and communication.
- Planned routines for children ages 6-12.
- Learnt how to adapt to a younger demographic.
Customer Service Assistant
Fiona Haines
04.2019 - 04.2019
- Sold merchandise to customers
- Helped 500+ people over the course of 3 days.
- Attended customers needs.
Laserforce Attendee
Bailey Entertainment
10.2020 - 07.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Operated a deep-fryer and general kitchen duties.
- Opened and closed the shop alone and efficiently.
Sales Assistant
H&M Hennes & Mauritz
03.2023 - 06.2023
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Supported loss prevention goals by monitoring shopper behavior.
- Worked independently with minimal supervision.
- Informed customers of promotions to increase sales productivity and volume.
Team Member
Funlab
07.2023 - 09.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Was capable of working bar, reception, waitressing and kitchen areas confidently and efficiently.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Completed strict opening and closing procedures in bar areas and kitchen.
Bar Supervisor
Funlab
09.2023 - 06.2024
- Consistently hit goals and targets set by managers to increase daily sales.
- Managed bar inventory, restocked supplies and assisted bar manager in completing stock order.
- Checked ID cards and verified bar guests were of legal age.
- Implemented drink prep procedures, significantly reducing wasted stock..
- Maximized customer service by training staff, overseeing operations, and resolving issues.
Duty Manager
Funlab
06.2024 - Current
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Adhered to alcohol license requirements and host responsibilities.
- Confident with opening and closing procedures as well as cashing up.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Developed and implemented useful strategies to increase sales and customer satisfaction.
Education
NCEA Completion - Levels 1-3 -
Wellington Girls' College
Wellington, WGN11.2021
Bachelor of Commerce - Marketing And International Business
Victoria University of Wellington
Wellington, NZ11.2026
Skills
- High School education
- Modern ballet training
- Clear communication
- Group and individual understanding
- Sweeping and Mopping
- Cash Register Operations
- Credits and Refunds
- Abilities to speak moderate German
Certification
- Full Paediatric First Aid, Tigerlily - Valid from Jan 2023 to Jan 2026
Timeline
Duty Manager
Funlab
06.2024 - Current
Bar Supervisor
Funlab
09.2023 - 06.2024
Team Member
Funlab
07.2023 - 09.2023
Sales Assistant
H&M Hennes & Mauritz
03.2023 - 06.2023
Laserforce Attendee
Bailey Entertainment
10.2020 - 07.2022
Customer Service Assistant
Fiona Haines
04.2019 - 04.2019
Hip Hop Teacher
Fiona Haines
NCEA Completion - Levels 1-3 -
Wellington Girls' College
Bachelor of Commerce - Marketing And International Business
Victoria University of Wellington
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