Amelia Harms
Palmerston North,MWT
Summary
Offering solid foundation in customer service and communication, eager to learn and develop in fast-paced environment. Delivers strong problem-solving abilities and effective time management skills. Ready to use and develop customer service and communication skills in General Service Representative role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Café Assistant
Melba Café
06.2025 - 08.2025
- Greeted and served customers with a friendly attitude
- Took orders and processed payments accurately
- Kept dining area clean and well-presented
- Supported kitchen and barista team during busy times
- Handled customer needs and ensured a smooth service experience
- Full time
Cafe Assistant
The Coffee Club
05.2025 - 06.2025
- Greeted and seated customers in a friendly and professional manner
- Took food and drink orders accurately and efficiently
- Ensured tables and dining areas were clean and well-presented
- Assisted with processing payments and handling customer queries
- Casual
Waitress / Barista
Autobahn Cafe
01.2024 - 06.2025
- Promote a welcoming atmosphere by greeting customers with friendliness while addressing their needs.
- Attentively listen and accurately record food and drink orders, ensuring precision and clarity.
- Proactively address any issues or complaints, striving to resolve them promptly to ensure customer satisfaction.
- Part time
Sandwich Artist
Subway
02.2025 - 03.2025
- Greet customers, take orders and answer questions about the menu or ingredients
- Maintain cleanliness of the food prep area, dining area and restrooms, wash dishes and sanitize surfaces
- Casual
Front of House Cashier
Pokeno Bacon
06.2023 - 01.2024
- Upheld high standards of food safety by consistently following sanitation protocols during all stages of food handling.
- Restocked and organized merchandise as required.
Childcare Assistant
Families in the Community
05.2022 - 12.2022
- Developed strong relationships with families, established trust and rapport to provide quality childcare services catered to each family.
- Provided a safe environment for children to explore their curiosity and creativity.
- Engaged in arts and crafts projects, imagination and expression.
Administrative Assistant
Heavenly Bath and Beyond
01.2021 - 12.2021
- Coordinated daily office operations to ensure efficiency and support team productivity.
- Managed scheduling, travel arrangements, and meeting logistics for executives and department staff.
- Developed and maintained filing systems to enhance document retrieval and organizational accuracy.
- Assisted in preparing reports, presentations, and correspondence for internal and external stakeholders.
Education
Diploma in Level 4 - Flight Attending
Auckland Airport
New Zealand School Of Tourism01.2025
NCEA level 1, 2 & 3 - undefined
Tuakau College
01.2024
Certificate in Level 3 - Nursing, Health And Counselling
Manukau Institute of Technology
Auckland01.2023
Skills
- Exceptional customer service
- Strong multitasking
- Friendly and outgoing
- Patience and empathy
- Team player
- Time management skills
- Adaptive and creative
- Critical thinking
- Reliable
- Invoice processing
- High-volume phone answering
- Childcare assistance
LANGUAGE
English
Afrikaans
Polish
Certification
New Zealand First Aid
Level 3 Nursing, Health and Counselling
Timeline
Café Assistant
Melba Café
06.2025 - 08.2025
Cafe Assistant
The Coffee Club
05.2025 - 06.2025
Sandwich Artist
Subway
02.2025 - 03.2025
Waitress / Barista
Autobahn Cafe
01.2024 - 06.2025
Front of House Cashier
Pokeno Bacon
06.2023 - 01.2024
Childcare Assistant
Families in the Community
05.2022 - 12.2022
Administrative Assistant
Heavenly Bath and Beyond
01.2021 - 12.2021
NCEA level 1, 2 & 3 - undefined
Tuakau College
Diploma in Level 4 - Flight Attending
Auckland Airport
Certificate in Level 3 - Nursing, Health And Counselling
Manukau Institute of Technology
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