Amrit K
AUCKLAND,AUK
Summary
Organized administration and business support professional with over 10 years of experience in multi-site operations across retail, hospitality, and facilities management. Expertise includes office administration, inventory management, procurement, payroll administration, and stakeholder coordination. Proficient in SAP, Power BI, and Microsoft Office, with a strong track record of managing multiple priorities and maintaining accurate records in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Multi-Site Manager ( Administration & Operations )
Mobil
Auckland
06.2023 - 07.2026
- Coordinate daily administrative and operational activities across five Mobil service station locations.
- Lead recruitment activities, including screening applications, conducting interviews, selecting candidates, coordinating onboarding, and maintaining employee records.
- Prepare weekly and monthly operational, sales, inventory, labour, and financial reports for management.
- Manage inventory, purchase orders, supplier relationships, stock control, and invoice approvals to support business operations.
- Support payroll administration, including staff rostering, timesheet approvals, leave management, and payroll verification.
- Maintain compliance documentation, Health & Safety records, and training schedules across multiple sites.
- Liaise with suppliers, contractors, and internal stakeholders to ensure efficient day-to-day operations and high customer service standards.
- Analyse operational performance and implement process improvements to enhance efficiency, productivity, and customer satisfaction.
Business Support and Contract Coordinator
Downer/Spotless - The Ka Ora, Ka Ako – Healthy School Lunches Programme
, Albany
01.2021 - 05.2023
- Supported the successful delivery of the Government-funded Ka Ora, Ka Ako – Healthy School Lunches Programme, ensuring compliance with Ministry of Education service and nutrition standards.
- Coordinated the daily delivery of approximately 10,000 meals across 25 schools, supporting a team of 35 School Catering Assistants.
- Built and maintained strong relationships with school principals, administrators, and internal stakeholders, acting as the primary point of contact for customer enquiries and service issues.
- Prepared weekly operational and performance reports, analysed service trends, and supported continuous improvement initiatives.
- Coordinated payroll administration, including timesheet verification, payroll queries, and ensuring accurate payroll information was submitted on time.
- Managed recruitment activities, including screening applications, conducting interviews, coordinating onboarding, preparing employment documentation, and organising staff inductions.
- Liaised with recruitment agencies to source temporary and permanent staff during periods of staff shortages, ensuring adequate workforce coverage across multiple sites.
- Processed supplier invoices and purchase transactions through SAP, ensuring accurate coding, approvals, and timely payment processing.
- Coordinated Police Vetting for new employees, ensuring all compliance requirements were completed before staff commenced employment.
- Collaborated with the Contract Manager, Production Manager, Head Chef, and operational teams to resolve issues, improve service delivery, and maintain high customer satisfaction.
Operations Support
Downer/Spotless
01.2018 - 01.2021
- Reported directly to the Regional Manager, providing comprehensive administrative, procurement, inventory, and operational support across 37 hospitality sites throughout Auckland.
- Coordinated inventory administration across multiple sites, ensuring accurate stock records, inventory reconciliation, and timely replenishment of operational supplies.
- Created and processed Purchase Orders (POs) using SAP, ensuring accurate procurement, timely approvals, and effective supplier management.
- Processed supplier invoices, reconciled purchase orders against deliveries, and coordinated payment approvals with the Finance team through SAP.
- Monitored stock levels, inventory usage, and purchasing trends, working closely with site managers to minimise stock shortages and reduce wastage.
- Assisted with inventory audits, stock reconciliation, and purchasing administration to maintain inventory accuracy across all hospitality sites.
- Prepared comprehensive month-end operational, financial, inventory, payroll, and purchasing reports for the Regional Manager by coordinating data from Site Managers and the Operations Manager, ensuring accurate and timely reporting to support business performance and decision-making.
- Developed and maintained Power BI dashboards and Microsoft Excel reports to analyse inventory performance, labour costs, purchasing trends, and operational KPIs.
- Analysed business data to identify trends, monitor key performance indicators (KPIs), and recommend opportunities for operational and inventory improvements.
- Coordinated payroll administration, verified employee timesheets, maintained personnel records, and supported payroll processing for operational staff.
- Managed recruitment administration, onboarding documentation, and employee records while ensuring compliance with company policies and procedures.
- Delivered demonstrations and training to managers and employees following the implementation of the company's new SAP purchasing system, providing ongoing support to ensure successful adoption across multiple sites.
- Coordinated communication between the Regional Manager, Operations Manager, Site Managers, Finance team, suppliers, contractors, and other internal stakeholders to ensure efficient day-to-day operations.
- Maintained contract documentation, supplier agreements, inventory records, compliance files, and confidential business documents using effective document control practices.
- Identified and implemented improvements to procurement, inventory management, and administrative processes, contributing to greater operational efficiency and improved inventory control.
- Awarded Employee of the Month in recognition of outstanding performance, leadership, and commitment to operational excellence.
Duty Manager
Spotless - Auckland Airport
12.2015 - 01.2018
- Oversaw daily operations for 7 café outlets in busy airport, delivering outstanding customer service.
- Managed a diverse team of 45 employees through effective recruitment, training, and coaching strategies.
- Evaluated sales performance and controlled labor costs and stock levels to boost profitability.
- Adapted staffing solutions across outlets to accommodate fluctuating passenger volumes effectively.
- Handled customer inquiries and complaints quickly to sustain a positive atmosphere.
- Administered inventory management tasks including ordering and supplier interactions for optimal stock levels.
- Ensured strict compliance with food safety laws, health regulations, airport security measures, and operational guidelines.
- Generated operational reports and collaborated with senior leaders to improve overall performance.
Cafe Manager
277 New Market Cafe
06.2013 - 02.2015
- Trained cafe employees to consistently deliver superior service and exceed customer expectations.
- Managed payroll, cash register counting, and supply ordering to ensure smooth business operations.
- Resolved customer inquiries and complaints, increasing customer trust and satisfaction.
- Filled in for absent staff across various positions to maintain operational efficiency.
- Directed team members in regular cleaning and sanitization to reduce cross-contamination risks.
- Motivated staff to achieve optimal performance and quality standards.
- Oversaw food preparation processes while ensuring adherence to safety protocols.
- Cultivated vendor relationships to optimize food purchasing and ensure quality supply.
Education
Bachelor of Arts - Business Management
University of Auckland
Auckland, NZ02-2012
Diploma - Business Management And Information Technology
Queens Academic Group
Auckland, NZ04-2010
Bachelor of Arts - Economics
Punjab University Chandigarh
India 01-2009
Skills
- Office Administration & Business Support
- Inventory Management & Stock Control
- Purchase Orders & Procurement
- Contract Administration
- Supplier & Stakeholder Coordination
- Payroll & Recruitment Administration
- Report Preparation & Data Analysis
- SAP & Power BI
- Microsoft Excel (Intermediate–Advanced)
- Document & Records Management
- Compliance & Health & Safety
- Customer Service & Relationship Management
- Process Improvement
- Time Management & Organisation
Timeline
Multi-Site Manager ( Administration & Operations )
Mobil
06.2023 - 07.2026
Business Support and Contract Coordinator
Downer/Spotless - The Ka Ora, Ka Ako – Healthy School Lunches Programme
01.2021 - 05.2023
Operations Support
Downer/Spotless
01.2018 - 01.2021
Duty Manager
Spotless - Auckland Airport
12.2015 - 01.2018
Cafe Manager
277 New Market Cafe
06.2013 - 02.2015
Bachelor of Arts - Business Management
University of Auckland
Diploma - Business Management And Information Technology
Queens Academic Group
Bachelor of Arts - Economics
Punjab University Chandigarh