Summary
Overview
Work History
Education
Skills
DECLARATION
Timeline
Generic

Amrutha Xavier Pulithara

Wellington

Summary

I'm a dedicated and organized individual with a diverse background in both traditional medicine and healthcare administration. With two years of experience as an Ayurveda practitioner, coupled with five years of study and clinical work, I've honed my skills in patient care and holistic wellness. My transition into administrative roles has allowed me to excel in customer-focused responsibilities, where I've demonstrated proficiency in managing workflows effectively.

I've had the privilege of serving in various customer-focused roles within different programs under the District Health Board. Through these experiences, I've developed a keen understanding of patient needs and preferences, ensuring their satisfaction and well-being remain at the forefront of my responsibilities.

I completed a Postgraduate Diploma in Health Science, specializing in Older Adult Health and Wellness, which has expanded my knowledge and equipped me with advanced clinical skills. As a healthcare professional, I am committed to maintaining excellent documentation standards and continually striving for professional growth. I am now seeking an opportunity with a progressive organization that values innovation and offers an exciting work environment where I can apply my qualifications and expertise to make a meaningful impact.

Overview

3
3
years of professional experience

Work History

Admin Clerk Clinical Team

Waitematā District Health Board
03.2023 - Current
  • Entered data into system and updated client contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Created welcoming environment for clients by greeting and assisting, as well as quickly responding to their inquiries and needs.
  • Input data and processed system change to generate accurate reports.
  • Responded to client's calls and emails to answer questions about bookings and appointments.
  • Adhered to DHB policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or client satisfaction calls to follow up on issues.
  • Performed various clerical duties by filing and emailing documents and creating client databases.
  • Completed data entry tasks with accuracy and efficiency.
  • Resolved client's problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

Administrator

Alpha Recruitment Auckland
02.2023 - 03.2023
  • Maintained personnel records and updated internal databases to support document management.
  • Computerized office activities, maintained customer communications, tracked and maintained records
  • Client chart preparation - Proved successful working within tight deadlines and a fast-paced environment.

Team Administrator - ARPHS

Auckland District Health Board
10.2022 - 11.2022
  • Team Administrator - Auckland Regional Public Health Services.
  • Entered and maintained departmental records in hospital database.
  • Managed agendas and calendars.
  • Computerized office activities, maintained communications , emails and tracked records.
  • Assisted office team by making phone calls, copies and appointments.
  • Performed event coordination for team building day , Interagency meeting etc
  • Supported on activities related to planning, scheduling, cancellation, inquiries, resourcing for various events.
  • Arranged conference rooms and facilities to prepare for meetings.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Support the overall service work plan as required.

Vote Processing Officer

JOYN / Independent Elections Services
09.2022 - 10.2022
  • This role was accountable for accurately and efficiently processing postal votes in the 2022 Local Government Elections.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • I worked in a team, and my duties included sorting, scrutiny, batching, extraction, validation, approvals, scanning, reconciliations and recounts.
  • I carried out day-day-day duties accurately and efficiently.
  • Worked together with colleagues to achieve team daily deliverables/goals.
  • I have demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, weekends, and late-night shifts.
  • Maintained energy and enthusiasm in fast-paced environment.

Team Administrator -Specialist Outpatient Services

Auckland District Health Board
02.2022 - 09.2022
  • To perform the day to day service delivery within the team.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Perform accurate and timely data entry into systems as required and assist in the smooth running of the clinics by completing administrative tasks as needed.
  • A strong aptitude for working and managing sensitive and confidential information.
  • Maintain accurately and up to date documentation.
  • Collected, validated and distributed information to employees.
  • Aided colleagues, managers, clinicians and customers through regular communication and assistance.
  • Ensure data integrity is maintained.
  • Entered and maintained departmental records in the hospital database.
  • Provide backup support to other administration teams as required.
  • Confirmed accurate completion of forms and reports for each program participant's admission, transfer or discharge.
  • Keep filing systems confidential and up-to-date.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Managed payroll, transactions, invoicing and purchases.
  • Networked with industry professionals to foster partnerships and identify new and improved solutions.
  • Provided support to the multi-disciplinary team members.
  • Supported ADHB in delivering its key goals and objectives.
  • Support the overall service work plan as required.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.

SWAB, ADMINISTRATION SUPPORT / FRONT OF HOUSE HEALTH SCREENER

Waitemata District Health Board
08.2021 - 12.2021


  • Trained and carried out covid19 swabbing and Administration.
  • I was trained under concise duration during the outbreak of the COVID 19 Delta variant (for symptomatic and asymptomatic patients).
  • Carried out drive-thru swab testing for symptomatic patients along with administration and support.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Delivered exceptional level of service to each customer by listening to concerns, answering questions and health screening.
  • Adhered to social distancing protocols at different alert levels and wore mask or face shield and full PPE at all times.
  • Provided front of house reception support and duties at Waitemata DHB.
  • Maintained energy and enthusiasm in a fast-paced environment.

ADMINISTRATOR AND SUPPORT RESOURCES

Waitemata District Health Board
06.2021 - 02.2022
  • COVID19 Vaccination Clinic.
  • Support the vaccinators in the delivery of vaccination.
  • Administrator - Provision of an effective and efficient administration service to the NZ COVID19 immunisation schedule.
  • Registering the clients in COVID IMMUNISATION REGISTER and ensure all paper works have been provided.
  • Entry admin - Record vaccination observation event and mark completion; if for any reason the vaccination hasn't been completed, record that information along with the explanation.
  • Coordinate and maintain communication with team members about routine and daily activities, including rotations, contacting clinical staff, updating systems and other duties.
  • Provide non-clinical advice, information to patients/clients and relatives when necessary.
  • Flow coordinator - duties necessary to efficiently move people in, though, and out of the service from entry to exit and associated tasks.
  • Health screening member.
  • Manage workload priorities in a busy customer focused setting while supporting the immunisation team members.
  • Works in line with DHB values, expectations and professional codes of conduct.
  • Completed the COVID Immunisation Register (CIR) Education Course (The Immunisation Advisory Centre) on 27/052021.

JUNIOR AYURVEDA DOCTOR AND ADMINISTRATOR

Maurya Ayurveda Hospital
  • Booking appointments, time scheduling for each patient for their wellness treatments.
  • Diagnosis of disease using physical and laboratory techniques.
  • Maintained patients' records and charts.
  • Delivered face to face and phone call services to the clients and appropriate actions to their enquiries.
  • Provided support to other staff.
  • Carefully review patient's medical histories, physical findings and diagnosis.
  • Examined patients and prescribed appropriate classical Ayurvedic medicines and therapies.
  • Prepared pamphlets to provide information about various available treatments.
  • Provided insight to the patients regarding their condition, and the importance of medication.
  • A good listener and communicator with empathy, patience and understanding.


MEDICAL OFFICER – TRAINEE

Government NHM Ayurveda Dispensary
  • Conducted medical check-ups of patients who came for treatment, carried out the diagnosis, prescribed medicines, and fixed the mode of medicine consumption.
  • Organised medical camps.
  • Ensured participation of the dispensary in various health programs.
  • Referred patients who required urgent treatment at the medical camp or the Dispensary/Hospital to other hospitals/institutions.
  • Participated in continuous improvement by generating suggestions, and engaging in problem-solving activities to support teamwork.


Education

Bachelor of Ayurvedic Medicine and Surgery (BAMS) -

Ayurvedic Medicine Ahalia Ayurveda Medical College

Postgraduate Diploma -

Auckland University of Technology

Skills

  • Capability to manage stressful situations and experience working under pressure
  • Delivered face to face and phone call services to the clients Appropriate actions to their enquiries
  • Booking appointments, Time scheduling
  • Updating client/patient details with the relevant medical staff
  • Coordinating with other interdisciplinary team members
  • Provided training, supervision, guidelines and support to the new staff and other team members
  • Priorities in a busy client-focused setting
  • Outcome/solution focused
  • Health and social work services to patients/clients within the hospital setting and community/organization
  • Willingness to understand, practice and learn new skills for career growth

DECLARATION

I hereby declare that all the information mention above is true to the best of my knowledge.


Amrutha Xavier Pulithara

Timeline

Admin Clerk Clinical Team

Waitematā District Health Board
03.2023 - Current

Administrator

Alpha Recruitment Auckland
02.2023 - 03.2023

Team Administrator - ARPHS

Auckland District Health Board
10.2022 - 11.2022

Vote Processing Officer

JOYN / Independent Elections Services
09.2022 - 10.2022

Team Administrator -Specialist Outpatient Services

Auckland District Health Board
02.2022 - 09.2022

SWAB, ADMINISTRATION SUPPORT / FRONT OF HOUSE HEALTH SCREENER

Waitemata District Health Board
08.2021 - 12.2021

ADMINISTRATOR AND SUPPORT RESOURCES

Waitemata District Health Board
06.2021 - 02.2022

JUNIOR AYURVEDA DOCTOR AND ADMINISTRATOR

Maurya Ayurveda Hospital

MEDICAL OFFICER – TRAINEE

Government NHM Ayurveda Dispensary

Bachelor of Ayurvedic Medicine and Surgery (BAMS) -

Ayurvedic Medicine Ahalia Ayurveda Medical College

Postgraduate Diploma -

Auckland University of Technology

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