Summary
Overview
Work History
Education
Skills
Timeline
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Amy Saunders

Russell

Summary

Adaptable, hard-working and trustworthy cafe all-rounder, prepared to contribute a service-minded and dedicated attitude to your team.

Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.

Overview

15
15
years of professional experience

Work History

Cafe Owner

Butterfish
08.2017 - 06.2024
  • Managed day-to-day business operations.
  • Mentored and trained employees to improve performance and encourage professional growth.
  • Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
  • Increased customer satisfaction by implementing high-quality food and beverage offerings.
  • Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
  • Enhanced customer loyalty through exceptional service and consistent product quality.

Restaurant Hostess

The Gables
02.2009 - 06.2017
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

Bachelor of Arts - Art

De Mont Fort
Lincoln, UK
04.1997

Skills

  • Reliable and Responsible
  • Collaboration and Teamwork
  • Barista skills
  • Food safety knowledge
  • Health and safety compliance
  • Social Media Marketing
  • Menu development
  • Customer Relations
  • Problem-Solving

Timeline

Cafe Owner

Butterfish
08.2017 - 06.2024

Restaurant Hostess

The Gables
02.2009 - 06.2017

Bachelor of Arts - Art

De Mont Fort

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Amy Saunders