Amy Saunders
Russell
Summary
Adaptable, hard-working and trustworthy cafe all-rounder, prepared to contribute a service-minded and dedicated attitude to your team.
Expertly manages high-volume orders and completes assignments to meet customer demand and quality expectations.
Overview
15
15
years of professional experience
Work History
Cafe Owner
Butterfish
08.2017 - 06.2024
- Managed day-to-day business operations.
- Mentored and trained employees to improve performance and encourage professional growth.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Enhanced customer loyalty through exceptional service and consistent product quality.
Restaurant Hostess
The Gables
02.2009 - 06.2017
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Arts - Art
De Mont Fort
Lincoln, UK 04.1997
Skills
- Reliable and Responsible
- Collaboration and Teamwork
- Barista skills
- Food safety knowledge
- Health and safety compliance
- Social Media Marketing
- Menu development
- Customer Relations
- Problem-Solving
Timeline
Cafe Owner
Butterfish
08.2017 - 06.2024
Restaurant Hostess
The Gables
02.2009 - 06.2017
Bachelor of Arts - Art
De Mont Fort