Ana Antoraz
Fairview Downs,Hamilton
Summary
Hardworking student with experience in hospitality and retail sectors. Demonstrates strong customer focus and a commitment to continuous learning and improvement. Punctual and organized, consistently delivering high-quality service in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Assistant
JayJays
Te Rapa, Hamilton
11.2025 - Current
- Assisted customers during peak holiday shopping periods and late-night shifts.
Managed high-volume transactions efficiently.
Facilitated a positive shopping experience in a fast-paced retail environment. - Maintained store presentation by organizing merchandise displays effectively.
- Collaborated with team members to ensure efficient stock replenishment.
- Handled customer inquiries and resolved issues promptly and professionally.
- Participated in visual merchandising to enhance store appeal and layout.
Events & Commercial Cleaning
MB & Co
Cambridge
01.2023 - 01.2025
- Collaborated with team to deliver professional cleaning services for offices, homes, and businesses.
Barista
The Redoubt Bar & Eatery
Morrinsville
04.2024 - 12.2024
- Assisted customers with menu selections and answered inquiries.
- Operated espresso machines and brewing equipment efficiently.
- Collaborated with team members to ensure smooth service flow.
- Monitored inventory levels and restocked supplies as needed.
- Handled cash transactions accurately at the register.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Barista
Baires Cafe
Tatuanui, Morrinsville
06.2023 - 04.2024
- Operated coffee cart at various events across Waikato, enhancing customer experience.
- Prepared and served a variety of coffee beverages to customers in fast-paced environments, ensuring satisfaction.
Kitchen Crew
Festival One
Mystery Creek, Hamilton
01.2018 - 01.2021
- Prepared and served meals to staff and artists during Festival One.
Participated in a week-long volunteer effort, focusing on meal quality and punctuality.
Worked collaboratively within the kitchen team to optimize meal preparation processes.
Education
Bachelor of Arts - Psychology, Minoring in Human Resource Management
University of Waikato
Hamilton05-2028
High School -
Morrinsville College
MorrinsvilleSkills
- Customer service
- Communication skills
- Team collaboration
- Visual merchandising
- Brand representation
- Order processing
- Time management capabilities
- Effective communication
Certification
First-Aid Certification, 10/01/22
References
Monica Benitez, Baires Cafe, MB & Co, Cambridge, +64 274 128 260
Extracurricular Activities
Kitchen Crew, 01/01/18, 01/31/21, Festival One, Hamilton, Mystery Creek Leader & Helper, 07/01/19, 01/31/22, Totara Springs Christian Centre, Matamata
Languages
Spanish
Personal Information
- License: Full Licence
- Date of Birth: 06/14/04
- Gender: Female
Timeline
Retail Assistant
JayJays
11.2025 - Current
Barista
The Redoubt Bar & Eatery
04.2024 - 12.2024
Barista
Baires Cafe
06.2023 - 04.2024
Events & Commercial Cleaning
MB & Co
01.2023 - 01.2025
Kitchen Crew
Festival One
01.2018 - 01.2021
Bachelor of Arts - Psychology, Minoring in Human Resource Management
University of Waikato
High School -
Morrinsville College